Helping Our Customers Weather the Storm

How Capital One is taking action to help our customers navigate this uncertain time

The information contained in this message is reflective of Capital One’s Founder and CEO's letter to associates. To read the full letter, click here.

While business activity has slowed, Capital One has continued to support consumer and business clients who rely on our products and services to live their lives, support their families, or make payroll. We have doubled ATM withdrawal limits and waived ATM fees for our banking customers. And our digital tools and servicing platforms allow consumers and businesses to manage their finances in resilient and convenient ways. 

We have a range of policies and programs to accommodate customer hardships. For customers who let us know they are being impacted, we are here to support and work with them. We are offering assistance to consumers and small business owners, including waiving fees or deferring payments on credit cards or auto loans. Since our founding, we have been committed to serving the financial needs of all consumers across the credit spectrum. Our frontline associates are well-trained and well-prepared to serve customers in times of financial stress or hardship, and we’re grateful for the service they are providing as the number of hardship cases increases. 

Even in these stressful times, we are committed to helping our customers succeed in the months and years ahead. 

This is something that affects us all, and we are facing this together. If you’re a Capital One account holder, please see our COVID-19 Overview.

For additional resources, please see below:

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