Used Volkswagen for Sale in Ashburn, VA

Best auto buying experience ever!

MFlores79

August 14, 2020 • Volkswagen Passat

Just bought my first car online through Capital One Auto Navigtor! Awesome experience!! Didn’t have to deal with sales sharks. I was able to find the car I wanted, with the price I wanted n monthly payment I wanted without having to spend hours looking around. I got pre-qualified with no impact to credit score. I picked the car I wanted through the Capital One Auto Navigator, went to go look at it, gave dealership a reference n they just printed out paperwork from Capital One for us to sign. No hidden fees and hassle free!! In n out in less than 30 minutes! Best auto buying experience ever!! Definitely recommend it.

Decent process

MichaelTX7777

March 10, 2020 • Volkswagen Beetle

The process was fairly easy. The dealership process using them was easy. The searching and the interaction with the tool itself is where I wasn't a fan. I work in the tech field and focus a lot on user experience and this platform needs a lot of work. I also was not a big fan of the loan rates, they seem a little on the high side, and they have some weird algorithm they use for down payment vs payment, on 1 car $5000 more than what I purchased it wanted $500 dollars down, but on the car I purchased that was $5000 less it wanted a minimum of $520.

Easy but difficult

Needed Car

January 30, 2020 • Volkswagen Passat

Was super easy approval process but not all of the fees are explained and then the interest rate you are approved for isn’t the same once at the dealer. So the process appears great until you get to the closing table...felt very bait and switch. Ended up being 0.16% over approved rate (when the dealer entered the approval code) but the non-disclosed costs were $359 from the dealership’s own website we didn’t know since we used Auto Navigator...then there was the cost being $1000 more for not using the dealership’s financing...even though you are one of their preferred lenders who would have qualified if the dealer would have handled the financing. Just weird. You’d give the dealer a $1000 kickback for them pulling our credit and choosing you but if we get approved thru you ahead of time we pay $1000 more...plus a slightly higher interest rate?! Doesn’t sound like a great product.

Auto Navigator is efficient and stress free!

Vmarlow777

November 22, 2019 • Volkswagen Passat

Capital One Auto Navigator took the worries and stress out of purchasing a new vehicle. We were able to search available inventory from home, and narrow down our selections making our time at the dealership more efficient. The search engine shows you your interest rate and allows you to calculate your payment, before you step foot into a dealer. We were prepared ahead of time and in and out of the dealership in less than 2 hours! Would highly recommend this product to everyone.

Great Overall!

Tiffany36

September 7, 2019 • Volkswagen Jetta

My Capital One Auto Loan is a good fit for me because it was addordable and will help me build my credit. It was also a very easy process. The car I bought had 2 pending appications on it however the other people were still waiting on loan approval and the dealership was first come first serve. So due to your easy and speedy approval process I walked in, looked at the car, and literally took about 10 minutes to fill out their application and link it with your info and I was set! Then I just had to sign the final docs and I was out the door. Truly the easiest, stress free transaction ever! I'm looking forward to paying off this loan and then hopefully getting approved with you again in the future to buy my daughter her 1st car! Thank you!!

Worst customer service - no explanation

Creditunionisfarbetter

April 27, 2019 • Volkswagen Atlas

My capital one auto loan started out great with the online pre-qualification engine. However, when I reached CarMax and actually submitted the application the interest rate was 1.5% higher. When I called to talk to the auto loan department at capital one, they could not explain why the interest rate was higher on that particular car. In fact, they ran three other vehicles (comprable to the one I purchased) any interest rate was where they at qualified me earlier. when I asked why they couldn't run it on the vehicle I was actually purchasing, they said because it was not in inventory. Of course, I'm buying it and it's not an inventory any longer. So after 90 minutes on the phone with them and no explanation, I hung up and took the loan as is. Based on CarMax is recommendation, I simply went to my local credit union and got an interest rate that was nearly 3% lower. With 762 scores, solid income, and a good down payment, you lost a loan and a customer for life. Matter of fact, the credit union even provided a $10,000 credit card at a fixed rate of 8.99%, which will certainly replace one of the four credit cards I have with capital one. I'm not only highly dissatisfied with capital one's auto loan, but will now cease using your credit cards as well. Customer service in your auto loan department was horrendous, inflexible, and can provide absolutely no explanation as to why the interest rate was where it was.

NICE Smooth Trabsaction

Rbenc57

September 25, 2017 • Volkswagen Passat

40 years if buying cards and next to walking in with my credit union approval in the past this rates as one of the smoothest. Car lost in Harvey flood. Credit a little weak due to family medical issues. Got pre qualified, sent in income proof went to dealership with printout and App approval. Knew the amount and various rates and payments. Every time I looked at a different car I entered the Vin and what my offer was. Gave me my payment and rate. Told salesman not to run me over and over and that I knew the rate. No arguments.. Chose car got dealer reduction and rebate. Went to finance guy, signed on a nice pad and drove out. Very smooth and the app made it nice not to listen to dealer BS back and forth about down payments and rates etc.... I recommend.

Awesome Program!

Smblackwell516

April 22, 2016 • Volkswagen Tiguan

It took me months of trying to get approved for an auto loan while repairing my credit. Finally got approved through Capital One Auto Navigator and I was able to get the car I wanted with a better interest rate than my current loan. Even with $6000 negative equity, it was all possible through this loan. It was super easy to use and I loved using the Auto Navigator app to calculate my APR and monthly payments. I felt like I had the power walking into that dealership!

Great feature and great experience!

Asaeljethro

March 13, 2016 • Volkswagen Jetta

I was in need to get an auto loan and have been worrying all year long and I last minute decided to try capitalone and was approved instantly and read through the terms and conditions and it said to just show the reference number to the dealership in which I did because the dealer did not approve me a loan and didn't believe me that I was approved with a capitalone auto loan until I showed them my reference number and I was able to drive away with my car a few days later. I love this experience and will recommend this to my friends and family.