Auto Palace

“Came to the dealership with a few cars in mind but one particular, was in and out fairly quickly and able to test drive. Dan helped me with everything and was very patient and thorough! Very excited with my purchase and all of their help!”

“I had a really great experience with Becca! She was very helpful and made sure I had a good understanding with everything I was agreeing to. She went above and beyond to made sure I drive away with what I wanted!! Paul the finance manager was also great he made sure to get me the best deal possible that was in my price range.”

“I came in today to look at a car I saw was currently in their inventory. As soon as I started talking the sale person was completely disinterested in selling me the car. They told me the car I was interested in had a re-built title. Which wasn't listed online that I could see and I curiously asked why the listing price was fair market value if the car is salvaged. The sale person got actually upset and said he has nothing to do with pricing cars so he doesn't know. Salvaged titles devalue the car by 20-50%. I still asked to look at it and they tried to tell me it is difficult to finance a re-built title. But what they don't know is that I have the money to out right buy the car if I wanted it. I am familiar that car lots such as these prefer cash purchases. Besides the point, I asked to simply look at the car still and after 2-3 times asking he said let me get the key. Came back after 10? seconds and said "Sorry, we just loaned that car out" which is likely not true he just didn't want to spend time with me because he thought I wasn't a serious buyer? I am a young woman and went in alone for this. Very very unacceptable. Don't do that to people moving forward if you want to make a sale. I am glad I will not be doing business with Auto Palace.”

“Ryan and Becca made the sales transaction a smooth one! We were very pleased with our find that suited us perfectly! They took care of all of the minor details to put us at ease!”

“Initial Review: "Working with J**** was great! She was super helpful and easy to talk to." Edited: This dealership has received these reviews based on a wheel that you spin after purchasing your car. If you want honest feedback, look at the yelp reviews. I bought a vehicle from them and 12 days later it broke down. They would not pay for the towing to get it to their dealership and I had to pay for towing to get it back to my house on a sunday AND to their dealership to "fix" Now it has been there for 3 days. They claim they have not received the part and in reality they have just not made it a priority. Communication with them is TERRIBLE. They will only communicate through text and to get someone on the phone you have to call multiple times and demand to speak to someone. I would highly recommend going to a different dealership if available to you. Update: After calling to check on the car what felt like 50 times since no one was returning calls and after the bad review, they asked how they could make things right. They ended up crediting back the towing, gave a loaner car, and an extended warranty while they figured out the issue. The problem still is not fixed and it had to go back to the dealership but the way the handled it this second time around has been great. They ended up giving a new warranty, scheduled a tow to come pick up the car, and mentioned delivering a loaner car if they need to. I am giving 4 stars because they did make things better but it was after a couple of days and only after vocalizing that things were not okay and it shouldn't have to get to that point to make things right. It seems to me like they are trying though and hopefully will give improved customer service for the next person.”