Ciocca Chevrolet

“Sales department was amazing.. 5 stars. However, Ciocca sold me a used Jeep Cherokee that was BROKEN. When I bought Jeep, it came with a 30 day 100% warranty, And I purchased the extended 4 year 40,000 mile warranty. 4 days after my...purchase, I found out the 4x4 system did NOT work. I set the app. And had to wait 2 weeks, canceling a trip with grand kids. After two weeks I drop it off, wait 3 days of NO PHONE CALLS to find out it needs s part that will take 10 days to get. I waste 10 days, no parts, I wait 7 more days NO PHONE CALLS and find out the part was delivered days ago but no one called me. Drop it for repairs, get a call at 3 pm... We need more parts to finish the job, we can't get them for another 10 days. Really... You sold me a broken car, and now 30 days later I'm still waiting on you to get the parts to fix it?? This is the 1st time in 6 years I had to cancel a fundraiser at Krawlin 4 K9 trail guide because Ciocca service department can't fix a car they performed an inspection on before selling it as pre-owned. And obviously don't know how to use All Data to figure out they need TTY bolts for a repair. I will NEVER use this service department again after this. For 4 weeks they NEVER reached out to me. I had to call them and ask for updates. They refuse to give me a loaner when they had my car for over a week under their 30 day 100 % warranty.... Update. I sat down with Mr Hoke the GM we had a great conversation. He has promised to make things right, and he has taken steps to personal correct the situation and address everything negative that I have experienced here. Mr Hoke was honest and upfront in our conversation. He listened to me and understood my point of view. We had a great dialog. As long as he addresses the service management, I think I would be willing to use the service department again.”

“Extremely pleased with this new car purchase. The straight forward sales, speedy delivery and attention to details. The paper work process was fantastic. We purchased four new Chevrolet vehicles in the last two years and this was the best experience of all of them. Thanks Tyler!”

“I bought a 2024 Traverse from another dealer back in August of 24 . Nothing but trouble. Took it back 4 times still having issues. Last visit I got less than 10 minutes on the way home problems again system freezing dropping calls no car play. . Live in Spring Grove work in Harrisburg drove by Ciocca . Called the next day got me in the following day. . Found the issue right away. A programming issue needed updating. Wow new car again all good. I couldn’t believe it .thanks again Ciocca service!”

“I had an outstanding experience working with Matt Nguyen! From the minute I walked in, he was genuinely kind, attentive, and easy to talk to. He made the entire car-buying process smooth and stress-free. There was never any pressure—just helpful guidance. I truly appreciated how easy he was to work with—it was by far one of the best experiences I’ve had with any salesman. If you're looking for a fantastic client advisor, Matt is your guy! Highly recommend! Regarding the dealership overall, the pre-delivery inspection process needs work—I waited for an hour for my vehicle after the paperwork was complete (I was there for just over 5 hours in total), and the crew not only left sticker residue on several areas of the car, but they also forgot to return the second key to the vehicle, so it took even more time to go and retrieve it.”

“My salesman Tyler Deetz was wonderful!! I bought a used vehicle and he gave me a fair price on my trade and the vehicle. Everything went very smoothly. I’ll definitely recommend him ! This is the second time I bought a car from him!”