Koons Ford Woodbridge

“I recently had the pleasure of working with a salesman named ALI FARHAT and I couldn't be more impressed. From the moment I walked in, he was attentive, knowledgeable, and genuinely interested in helping me find the right car. ALI FARHAT took the time to understand my needs and budget, patiently answering all my questions without any pressure. What stood out most was his honesty and transparency throughout the entire process. He went above and beyond to ensure I was comfortable with my decision, and I truly appreciate his dedication to customer satisfaction. I highly recommend ALI FARHAT to anyone looking for a positive and stress-free car buying experience. I love my 2020 FORD EXPLORER .”

“I recently visited the Ford service department for a routine maintenance check, and I had the pleasure of working with Terrell. His knowledge of Ford vehicles was evident as he patiently answered all my questions and provided recommendations without any pressure. Terrell kept me updated on the progress of my vehicle and ensured that I understood any necessary repairs. I truly appreciated his professionalism and the time he took to ensure my concerns were addressed. Overall, I am extremely satisfied with the service I received and would highly recommend Terrell to anyone needing assistance at the Ford service department. Thank you, Terrell, for your exceptional service!”

“Great experience buying my F150 and it was absolutely worth the drive from New Jersey to Virginia. Ali was a fantastic salesman knowledgeable responsive and easy to work with. Luke in finance made everything quick and straightforward. The truck was exactly as described and the whole process was smooth from start to finish. Highly recommend this dealership even if you’re coming from out of state. Thanks again guys!”

“I found a cute Sentra online, clean car fax(as they say) & low miles. Syed texted me pics and a video of the car. It looked really nice from the pics & video, went to look at it, the car had rust, dents and dings all over the entire car and even had a crack in the fender that someone had tried to fix with paint! I understand it’s a used car, but I drove three hours to Woodbridge to buy this car, I feel like I should've been told about the dents, dings and especially the rust! I test drove the car, Asked Syed if there was a highway close by and was told “Yes, but I will get caught in traffic” but I could drive it up and down the road by the dealership and go 55mph. I don’t know about anyone else, but when I buy car, I like to get on the highway and open it up and go faster then the speed limit just to see how the car does. So that was a big 🚩 as well for me. Had I known all of this, I would have NEVER drove 3hrs there. I did not buy the car. They became very pushy and they definitely tried their hardest to get me to buy it. They offered me money off and offered to have someone fix it and have it delivered to my house, no thanks! They said that I drove three hours and that it was only right that they tried to make it right for me. I was not satisfied with the car, so I left it right where it was! I loved the sunroof and peanut butter seats, but it was just too much cosmetic and visible damage for me. I will say Syed was very nice and professional and texted me in a timely manner. I will NEVER go back here again nor recommend them to anyone! *PICTURES DONT DO JUSTICE. The car looked bad!”

“I’ve brought my truck to Koons of Woodbridge twice. The first time they charged me thousands of dollars, kept my truck for weeks, and never fixed the problem. Which forced me to go to another dealer who quickly identified and fixed the problem. This time I thought it would be different. But I was wrong. They charged me for an alternate on a truck with barely 60k miles on it when I said the problem was the central display touch screen was not working properly. I paid and then the problem was the same if not worse and I started getting new errors. I called and tried to talk to someone but ending up having to leave messages which went unanswered for 3 weeks. I bought the truck new from Koons and always felt a loyalty to the Koons family but not anymore. I wish they would take responsibility and not just my money.”