CarMax Winchester

“Not a great experience. Ordered a 2023 (two years old) vehicle from another location to test drive and found many more cosmetic issues like scrapes and paint chips than were disclosed. I also had an appointment set several days in advance and the car was filthy with such bad water spots that I couldn't tell if it was a paint/clear coat issue. The salesperson didn't seem too enthusiastic about helping me solve the issues but finally offered to have it washed after I pointed out they knew I was coming and should have had the car presentable in the first place. He also said he would talk to his manager about solutions. Came back an hour later to still find water spots. After waiting for the salesperson to show back up they asked if I wanted to move forward. I responded that they were supposed to talk to the manager and asked the results. They then proceed to talk to a manager and they both leave to look at the car without speaking to me. I followed them and pointed out the numerous touched up paint chip locations and many that weren't. The color matching was also poor. Pointed out a missing interior panel piece. After a lot of hemming and hawing and blaming transport issues I finally straight up asked if they could do anything. The answer was no and that the GM that was knowledgeable and experienced wasn't there. The manager said they could talk to the GM and I indicated that I would be cancelling my prequalify loans and wouldn't be able to move quickly if they did offer solutions later. The final icing on the cake is the vehicle is now listed for $2k more than before, AFTER I pointed out all of the cosmetic issues that are STILL not disclosed. This was at least the third transfer between locations so I'm at least the third person to pass on purchasing this vehicle in close to 6 months. Mechanically it seemed sound but it's in poor shape cosmetically for the amount for sale and for a two year old car, even before they raised the price. My advice is to stay far away from this location. We've previously purchased from a MD CarMax and had a great experience.”

“My daughter purchased her first vehicle from this Carmax location. It was delivered from another location and the whole process went smoothly. She has had a few minor issues, it is a used vehicle, but she purchased the MaxCare warranty. The service to resolve the pop up issues have been dealt with quickly and professionally by the service department. Very pleased that her first vehicle purchase and repairs have been a positive experience. Thank you!”

“Came in early this morning because power steering went. John was ABSOLUTELY the best mechanic to work with. He was patient and worked through every problem/situation thoroughly. Jennifer was kind and helpful with getting me set in my loaner.”

“They don’t even earn the one star that I have no choice to give them. It all started by having a vehicle transferred from one Carmax to Winchester location. There was poor communication on when or if the car was ready. I had to call in multiple times to check on a status. I purchased the vehicle to only have it for one day. Check engine light turned on and an oil leak . Had the car towed back to the dealership. Got a call that informed me the car had multiple issues and would need to be transferred to a foreign shop that works on foreign cars as they do not. Estimated time in the shop was two weeks. It took 2 weeks to even get a test drive of the car. Remind you the cars go for service check at Carmax . My question that still was never answered was why weren’t these issues found and noted . It was suggested to see if any other car on the lot caught my attention. I find something and requested to test drive . As the sales man stated “ sorry but I have bad news that cars check engine light is on” Won’t be coming back, won’t recommend Winchester Va Carmax to anyone . Do better, .”

“Had to sell my Sonata and the Winchester Carmax made it a painless transaction. Employees were polite and helpful . If your looking for a selection of cars to buy they have a nice amount of cars . Nate was a polite young man and was very helpful. See pics .”