West Herr Toyota of Williamsville

“Tom Bull was amazing to deal with. Quick. Painless. Got me into a suv with everything I was looking for. Him and his team are great ! They move well oiled and didnt miss a beat!”

“Had a great experience they took time to explain to me the process and detail about the car. It was the first time for me purchasing a vehicle I was very happy great customer service. Jim,Ron and Isiah you are the best ! Thank You So Much”

“I couldn’t be happier with my recent purchase of the 2025 Toyota Grand Highlander Hybrid. From start to finish, the process was smooth, professional, and genuinely enjoyable. A huge thank you to Rosemary, my salesperson, who made everything effortless. She was incredibly knowledgeable, patient, and attentive—answering all my questions and making sure I was completely comfortable throughout the experience. I never felt pressured, just fully supported in finding the right vehicle for me. Also want to give a big shoutout to Scott in the finance office. He was clear, efficient, and respectful of my time, walking me through all the options and making the paperwork side of things a breeze. I truly appreciated how transparent and straightforward everything was. The Grand Highlander Hybrid itself is an absolute dream—smooth, spacious, and efficient. It’s the perfect combination of comfort, performance, and advanced tech. Highly recommend this dealership and the team—especially Rosemary and Scott—if you’re in the market for a new vehicle. Top-notch service all around!”

“Noah and Kristen were a refreshing reminder that top notch customer service still exists and is at the forefront of their efforts. They were never the typical “car salesperson”…Never. They attended to each question and concern in a way that felt as if we had a valuable relationship or friendship prior to my car search. Mr. Mark Caruana and the rest of the West Herr team blew my expectations out of the water and I couldn’t be more thankful. Cheers to you all for allowing me the pleasure of being a loyal, satisfied West Herr customer!”

“I just wanted to take a moment to express how incredibly thankful and happy my wife and I are with the outstanding service we received at West Herr Toyota over the past week or so. From start to finish, the experience has been nothing short of exceptional, and we’re truly grateful for the amazing team that helped us. After 11 faithful years and over 194,000 miles with our Dodge Caravan, we knew it was time for a new vehicle. It’s never easy saying goodbye to a car that’s been part of your family for so long, but everyone at West Herr made the transition smooth, stress-free, and even exciting. A huge thank you to my sister, Jessie Pawlak, and Doug Reger for their incredible support and guidance. They took the time to understand what we needed and recommended vehicles that were both reliable and budget-friendly. They then connected us with Tom Bull and his assistant Jessica, and I can’t say enough good things about them. Tom and Jessica were truly amazing—responsive, knowledgeable, and committed to making things easy for us. They even arranged to have multiple vehicles brought in so we could explore our options right at West Herr. Thanks to this incredible team—Jessie, Doug, Tom, and Jessica—my wife and I found the perfect vehicle, and we couldn’t be happier. It’s because of them that we chose to purchase from West Herr, and we will enthusiastically recommend the dealership to our friends, family, and anyone we know looking for a vehicle. Thank you for having such outstanding, customer-focused people on your team. This has been a five-star experience all around! Thank you so much!”