Nissan of White Marsh

“Working with William Grady and Andrew, the General Manager, was truly a great experience from start to finish. From the moment we walked in, they made us feel comfortable and respected, and the entire process was handled with honesty and professionalism. There were no false promises and no pressure — just clear communication, transparency, and a genuine effort to make sure the deal made sense for us. They took the time to explain everything, answered all of our questions, and made sure we felt confident every step of the way. The finance department was also a huge help. They were knowledgeable, patient, and efficient, and they worked hard to make the numbers clear and manageable. Nothing felt rushed or confusing, which made the final paperwork process smooth and stress-free. Overall, this was one of the most straightforward and positive car-buying experiences we’ve had. We truly appreciate the teamwork and professionalism of the entire staff and would absolutely recommend working with William, Andrew, and the finance team to anyone looking for a trustworthy dealership experience.”

“Shaun, our salesman, and Usamah, the finance manager, were wonderful to work with when we purchased a used vehicle recently. They answered all of our questions, simplified the process, and helped us to negotiate a great deal. We would highly recommend them as professional and courteous.”

“I just want to share my experience at Nissan Dealership White Marsh. The whole team at this location was so incredible, awesome, patient and very helpful!! No pressure !! Suawn as one of the sales person very informative about your needs for buying a car. No pressure in purchasing a vehicle. The Manager very politely and connected and willing to always help. Everyone so friendly. Such a warm feeling atmosphere. The service department I am so lost for words... Bradlee Gibson I truly want to thank you for servicing my car. I must admit I have never experienced a dealership where everyone is well together as a team and outstanding order.. That makes a big difference . Keep up the awesome work. I really appreciate All of you. Thanks!! I will always recommend this dealership to purchase a vehicle.”

“I am uncertain where to commence. My initial acquisition from Eastern's dealership in Hyattsville was a disheartening experience. I will refrain from detailing my significant negative sentiments regarding Mark, Sean, Mike, and Sam. However, I can share that I subsequently visited the Nissan dealership in White Marsh. My sales representative, Josh, proved to be the ideal contact from the outset. He demonstrated strong business acumen, respect, and an advocacy for my interests beyond merely securing a sale. He comprehended my previous frustrations and assured me of his commitment to assist. Not only did he fulfill his promises, but he also ensured I was not burdened with issues stemming from others' actions. Josh, I sincerely appreciate the time you dedicated to ensuring my satisfaction. Despite the challenges with my original purchase, your assistance in acquiring a new 2026 Rogue has made the entire process worthwhile. Thank you so much Josh! I appreciate your business. Kind regards, C. Lloyd”

“OK, so my experience here is unfortunately a very long and involved experience. I came in back at the end of June looking to purchase a Nissan frontier I test drove one, we came to an agreement on price, and I went home that day happy with my purchase. The next day, I was looking at my car and unfortunately, there appeared to be a good bit of rodent damage underneath the hood. I immediately went to the dealership, told them of the issue and they agreed after a few days to take the car back and give me a different Nissan frontier. I was initially happy they were willing to work with me and at this point was pleased with my experience. Now we get to the second vehicle after driving it for a week I started hearing a buzzing sound on the roof. I got out and looked and sure enough. It looks like at some point something hit the roof and caved in the area around the antenna I went back to the dealership started explaining to them how there’s no way I could’ve caused this damage. This had to have been there before you gave me the truck And they had some doubts so I had to go online, find their stock photos from their listings for that exact truck and show them with the damage in their photos. thankfully, the dealership executive was walking by and saw the photos and agreed that that damage had to have been pre-existing so over the next three weeks I was able to get the car repaired at their body shop free of charge and they gave me a loaner. OK, great, I thought this process must be close to over. Nope. About a week after I get the car back from being fixed I get a call from Mazda financial services saying that I’m a week late on a payment for a car that I haven’t owned for over a month. (This was the vehicle I traded in). I called the dealership and of course they had a one in a million excuse of some other dealer 20 miles away just happening to enter my VIN number instead of another VIN number and somehow the deal got kicked back when they submitted it to financing yada yada yada they had still not paid back paid off my car and so I had to make a second car payment on a car that I haven’t owned for over a month. I should also add this was about the point I realized that we had done a deal on a truck that had features that my “replacement” truck didn’t have and that I paid for in the initial deal, So add that to my list of complaints. Finally, I was called and told that I had an open recall for my truck which I thought I had already taken care of on a previous visit. I asked about that on the phone at the time and they said no this was a different recall so I scheduled time for Monday morning to come bring it in. I get there. Wait for 30 minutes And then somebody comes out and tells me that “oh yeah this was the recall you already did”. well you just wasted my Monday morning. Can I at least get an oil change while I’m here, “sure no problem”. I wait an hour and a half. He comes back and tells me they scraped the paint off the corner of my door on a rock, but that don’t worry they will cover the repair. I’m sorry I could care less about the money at this point. I have had to spend days and days of my time dealing with problems that you all have created. At the end of the day my experience with this dealership may truly have been just horrendous luck, I don’t know. The wiser a part of me says there’s a little more to the story here, be very cautious dealing with these folks.”