CarMax Westborough

“It's getting harder every day to make deliveries at this Carmax; the people who work here show little respect for the drivers who are delivering cars to them! They ask us to wait 5 minutes and then they take an hour.😡”

“I did not expect to be at CarMax, but I found a great car that I really enjoy. Very fair price. However, I feel like it's important that every vehicle come with at least two keys and the second key should have been made and given to me even if CarMax bought the car without one. It's a huge expense and very problematic to only have one”

“We have purchased cars from CarMax more than a few times. Each experience has been better than the one before. It is seamless, fair pricing, convenient, and above all, trustworthy. In all of our purchases, we had one small potential issue, which actually cannot be considered an issue because the staff worked proactively to resolve it quickly with solid communication throughout. They are quick to respond and truly look to make the experience simple and beneficial to all. We will continue to use CarMax for future purchases.”

“I paid $150 to have a very pretty blue SUV moved from CarMax Long Island to CarMax Westborough. I didn’t know what to expect from CarMax. I’m 65 years old and have bought from dealers and private sellers over the years, but never a place like CarMax. I guess I thought it would be pushy sales people and lots of hidden fees - but spoiler alert - I was wrong. Online, the SUV was exactly what I wanted and spending 150 bucks to bring it close to me was cheap enough, so I took a chance and had it shipped. That process took about a week and then I got a text and call about making an appointment for a test drive. The onsite experience could not have been better. Ok, maybe stronger coffee, but that is just my coffee addiction talking. The sales person was thorough and knowledgeable about the vehicle. The test drive went really well. The vehicle was exactly as advertised online. Actually, better than advertised, because I still haven’t found the second paint chip they showed online. Maybe I am showing my age here, but the lack of sales pressure still seems weird. There was no sales pressure, the price was set, and there were no hidden fees. I mean, they did want to sell me a service plan, but it wasn’t a hard sell and the plan actually seemed pretty good. I passed on it because they are a bit far from me. Anyway, In conclusion, I bought the car and drove it off the lot a few hours later. The whole process happened in one visit. The price was a bit higher than I wanted to spend, but the mileage was lower and it was a newer model, so I went for it. Plus, it was impossible to walk away from such a “pretty" vehicle. I give CarMax five stars. It was an excellent shopping experience. Big smile when they put the ribbon on it, which makes no sense, but it was pretty fun.”

“I got a really good deal, so far. I have had the vehicle for 2 weeks now, and no complaints for a 2015 car with 44,300 miles. From selection to financing to registering the vehicle was a quick and hassle-free experience. I would encourage you to make CARMAX your first stop in getting a new car or replacing an old one.”