Randy Marion Ford of West Jefferson

“We were very pleased with the experience from the time we pulled in. I was looking online and Josh sent me a text asking me if I was looking for anything in particular. I let him know that we needed a bigger vehicle. We went looking in the areas surrounding Ashe. Then we went to see Josh. He showed us what we were looking for and We immediately knew after a test drive that our Grandchildren would be safer and that was what was important as they stay with us on the weekends.”

“Since you insist, I was just going to let it go. I left your place planning on not returning. I had an appointment which I kept but still had to wait two hours just for an oil change. When they finally finished I was shocked when they said I owed $85. When I was there in April your cashier informed me that I had over $200 in my Ford Pass account. Just last month I advised my daughter to buy a new Bronco from you, this was the thanks I got. And for Pete's sake spend a few dollars on your waiting room, it hasn't changed in 40 years.”

“Was very pleased with the salesman Josh. Was very disappointed in the interest rate they got me. It could have been a lot lower. My credit score was right at a 700. But I had the choice to turn it down but wanted the truck. Plus I was in a hurry. But everyone was a pleasure to work with”

“Had the easiest experience purchasing a vehicle here. Wife and I were looking for a platinum expedition with a bench seat, and noticed on Fords website this dealership was getting one. We would have to drive from almost 3 hours away, so wanted to do the deal by phone ahead of time. Called before it was delivered and spoke with Brad. Brad was very eager to earn our business but he wasn’t your typical pushy car salesman. He made a great offer up front, and gave us time to discuss. In the end, we agreed to the great offer they made. Brad got everything lined up, so when we drove from 3 hours, there were no hiccups and all paperwork was signed and OTD within the hour of arriving. We had a great experience purchasing a vehicle here, and wouldn’t hesitate to do another one down the road. Appreciate Brads professionalism and demeanor through the entire process! Points to Josh in finance with a couple other bits of advice as we walked out the door.”

“Oil change and Tire Rotation was completed quicker than I expected. Nice coffee machine, plus indoor and outdoor seating while you wait. My service advisor did a great job.”