Ott Miller Chevrolet of West Caldwell

“My overall experience was extremely frustrating and disappointing. My vehicle, which is nearly new, had to be towed in and remained out of service for an extended period of time due to a parts delay. During that time I was without a loaner vehicle for several days, which created a major inconvenience. I repeatedly had to follow up myself just to get updates, which should not be the customer’s responsibility. I even had to SHOW up once for answers because they were so unorganized and noncompliant with corporate. I would also like to point out that I initially brought the vehicle in during December and was told the necessary part had been ordered. However, it was later discovered that the part had never actually been ordered at that time. I was told it was “backordered,” when in reality it had not been placed at all. As a result, the issue progressed to the point where my vehicle eventually became completely inoperable and had to be towed to the dealership. This situation could have potentially been avoided if the part had been ordered when I was first told it would be. I understand that some delays may be outside of the dealership’s control, but the lack of clear communication and follow-through made this experience far more difficult than it should have been. Situations like this raise concerns about internal communication and service procedures, especially when customers rely on accurate information regarding repairs. I hope this feedback is taken seriously so that future customers do not experience the same situation. If I was able to give 0 stars, I would.”

“My husband and I have dealt with Paul Miller Chevrolet for many years now. After my husband passed away, I have continued my long lasting relationship with them, and they have not disappointed me. Brett Kalish, my Chevy rep helped me with my Chevy Trax lease last month and he did everything to assist with a great deal that I could not turn down. His personal service excelled in every way to make me comfortable and was spot on with details and his explanation of the contract as this was something my husband always managed. Brett and Paul Miller Chevrolet get an A+ for such an accommodating job. I look forward to continuing my business relationship with such a wonderful dealership.”

“I purchased a used high performance vehicle from Paul Miller Chevrolet from halfway across the country. They went out of their way to send me a huge amount of pictures and videos of the car since my schedule didn’t allow me to view it in person before buying it. It was absolutely flawless upon arrival! Kudos to the entire team for making this a wonderful purchase. I would absolutely recommend Paul Miller Chevrolet to anyone.”

“I had an incredible experience at Paul Miller Chevrolet! From start to finish, the entire sales team went above and beyond. My salesman was amazing he really listened to what I needed and wanted in my new vehicle. The sales manager and finance manager were just as great, making sure I got the best possible deal and a price I couldn’t beat anywhere else. Everyone treated me with professionalism and respect, and the whole process was smooth and stress-free. Thank you to the entire team at Paul Miller Chevy for making this such a great experience! I couldn’t be happier with my purchase and will definitely be recommending you to friends and family.”

“Had a great experience here. Got a corvette stingray with my sales rep Jerry who was fantastic!! We worked out a nice deal on it and I absolutely love the car. Also was surprised how fast and efficient the dealership was. Had me in and out very quickly with the car. Highly recommend the whole team there and especially Jerry. Will definitely be back to get more cars in the future :)”