Heiser Chevrolet Inc

“Pre-deal communication and coordination were excellent. The purchasing process went very smoothly, and my salesperson was outstanding—professional, responsive, and easy to work with throughout the process. Pickup at the dealership took a little longer than expected, though much of that delay was due to my own scheduling and questions. Overall, it was a very positive experience, and I would absolutely work with this dealership and salesperson again.”

“Steven, Rashard and Brad all made this a smooth process for me. Steven was personable and kind. We were promptly assisted. Steve listened to me, and I was able to trust him in this process to take care of my needs. The facility was clean with well maintained vehicles. The sales people were educated, available, and responsive to changes or other client needs. They did not try to bait and switch. We received good finance options, but even better hospitality from the whole team. Thank you!”

“Excellent job installing my aftermarket, exhaust. Sounds good really good. There are a lot of Chevrolet dealers around here, and it's up nice to find an honest one. It really takes care of their customers. That's why I keep coming back”

“I brought my 2019 GMC Sierra (5.3 liter motor, 59,400 miles) in for motor issue on 6/10. Service advised called the next day advising motor needed new lifters, 3 day job for $5200 (no mention of the cam). Of course GM stated that the problem was completely random and not related to the 5.3 liter motor lifter recall regarding the fuel management system. The day I expect to get the truck back 6/23, I spoke with Heiser service manager who now advised me the cam needs to be replaced also, more time, more money, now $11,000. I’m not the mechanic here but his notes do mention cam inspection and possible replacement at the time of the original inspection. And since the cam doubled the expense I would have expected that information before I agreed to the original repair estimate. Honestly I would have cut my loses and taken the purchase offer from the sales manager and bought a Toyota or a Honda. Heiser had the truck for three weeks, no loaner offered, I’m on my own for daily transportation. Fast forward now to 7/14, returned the truck to Heiser because front brake wear sensor has not worked since I picked the truck up from motor repairs. Also there is grease all over the front driver side rim, tire, and suspension and a brake line on the same side is not even attached to the truck. Advised by Heiser service advisor the original mechanic would return on 7/15, and be reassigned the truck. No loaner vehicle again. On 7/15, 4:40 pm, no call from Heiser. I called Heiser service desk, no answer, called service manger’s direct line, no answer. I then emailed service manger requesting follow-up on truck status. On 7/16, 8:15 am, email reply from service manger stated brake line is reattached, waiting on parts for leaking boot, but advisor would call as soon as possible. Same day 3:45 pm, no call from Heiser. Again I called service desk and was advised the mechanic was “backed up” and waiting on axle parts, possibly completed 7/17. Going on day three of the truck’s second visit, still don’t have it back and no time frame. Stay tuned I’ll update after the truck returns but I definitely would not recommend Heiser, they clearly do not value their customers. Poor communication to say the least. Returned to Heiser for the three time. Picked the truck up after 5 days for the second service and the brake wear sensor was still not fixed. Thankfully is repair was completed an hour or so. Very disappointed in the general service and lack of attention to detail of the dealership. The staff in general was nice and polite but just too many issues was the service.”

“Good experience. My sales person Amy, was ready for me when I came in after connecting via AutoTrader. She had the trucks i wanted to see, then found me the truck I needed instead. I went in on Friday to test, drove home Saturday with my new truck. Best part is I was able to sell my 4th Gen Ram to my son. He was with me when I bought the 4tu Gen and now the 5th Gen. Plus took home the 4th Gen we bought together lol. Full circle! Amy, thanks for the picture!!!”