Heiser Chevrolet Inc

“This was a spur of the moment trip to Heiser Chevrolet, and what a trip it was, never in my life had I had the pleasure of getting service work accomplished in an unexpected expedient professional friendly fashion, I trust the upper fabric of Heiser Chevrolet will be notified of my scribe today and make absolutely positive to pass this on to Mr. Lovett, what an associate to have on board to compliment an organization such as Heiser. As I stated above, I was expecting a 3 to 4 hour wait for service on my 2003 Malibu, (((Of which I may explain, my wife Kris and I had purchased the Malibu from Heiser Chevrolet back in 2022))) I explained to Mr. Lovett that my wife was in the car and she could not walk, he said no problem and to my surprise brought out a Heiser service technician, right to the drive in bay, who made a project that seemed like it would be at least 2-3 hrs. work to change one head lamp to me, the Heiser service technician remove half the front clip and Walla, amazingly completed not only replacing one head lamp, but two, it seemed to me like a blink of an eye, Wow perfect time plus perfect associates to deal with. Special thanks to Mr. Chauncy Lovett & the Heiser Chevrolet associates… …For an unforgettable trip for emergency service on our 2003 Malibu. Later, Dave AKA Joe & Kris”

“Steven, Rashard and Brad all made this a smooth process for me. Steven was personable and kind. We were promptly assisted. Steve listened to me, and I was able to trust him in this process to take care of my needs. The facility was clean with well maintained vehicles. The sales people were educated, available, and responsive to changes or other client needs. They did not try to bait and switch. We received good finance options, but even better hospitality from the whole team. Thank you!”

“Excellent job installing my aftermarket, exhaust. Sounds good really good. There are a lot of Chevrolet dealers around here, and it's up nice to find an honest one. It really takes care of their customers. That's why I keep coming back”

“I brought my 2019 GMC Sierra (5.3 liter motor, 59,400 miles) in for motor issue on 6/10. Service advised called the next day advising motor needed new lifters, 3 day job for $5200 (no mention of the cam). Of course GM stated that the problem was completely random and not related to the 5.3 liter motor lifter recall regarding the fuel management system. The day I expect to get the truck back 6/23, I spoke with Heiser service manager who now advised me the cam needs to be replaced also, more time, more money, now $11,000. I’m not the mechanic here but his notes do mention cam inspection and possible replacement at the time of the original inspection. And since the cam doubled the expense I would have expected that information before I agreed to the original repair estimate. Honestly I would have cut my loses and taken the purchase offer from the sales manager and bought a Toyota or a Honda. Heiser had the truck for three weeks, no loaner offered, I’m on my own for daily transportation. Fast forward now to 7/14, returned the truck to Heiser because front brake wear sensor has not worked since I picked the truck up from motor repairs. Also there is grease all over the front driver side rim, tire, and suspension and a brake line on the same side is not even attached to the truck. Advised by Heiser service advisor the original mechanic would return on 7/15, and be reassigned the truck. No loaner vehicle again. On 7/15, 4:40 pm, no call from Heiser. I called Heiser service desk, no answer, called service manger’s direct line, no answer. I then emailed service manger requesting follow-up on truck status. On 7/16, 8:15 am, email reply from service manger stated brake line is reattached, waiting on parts for leaking boot, but advisor would call as soon as possible. Same day 3:45 pm, no call from Heiser. Again I called service desk and was advised the mechanic was “backed up” and waiting on axle parts, possibly completed 7/17. Going on day three of the truck’s second visit, still don’t have it back and no time frame. Stay tuned I’ll update after the truck returns but I definitely would not recommend Heiser, they clearly do not value their customers. Poor communication to say the least. Returned to Heiser for the three time. Picked the truck up after 5 days for the second service and the brake wear sensor was still not fixed. Thankfully is repair was completed an hour or so. Very disappointed in the general service and lack of attention to detail of the dealership. The staff in general was nice and polite but just too many issues was the service.”

“I was extremely impressed by the quality of customer service everyone gave me. My sales person Amy was very informative and helpful to me in making my decision, she went over and above to meet my needs. With the financial assistance Brian worked really hard to get the numbers within my budget he also went above and beyond. I am very grateful for all they did.”