Lexus of Watertown

“Huge thanks to Rifang and Jimmy for their amazing help! They were professional, patient, and really went the extra mile to help me get a great deal on my Lexus IS 350. The whole process was smooth and I truly appreciate their honesty and support. Highly recommend working with them if you’re looking for a Lexus!”

“Just bought my Lexus TX 350 from Lexus of Watertown, and I’m still blown away by how good the entire experience was. This dealership doesn’t just sell cars. They treat you like you’re walking in for a VIP appointment. My salesperson Zin was incredible from the first conversation. Clear communication, zero pressure, and he actually knew every detail about the car I was looking at. The finance officer was just as sharp. The whole process moved so smoothly that I never felt lost for even a second. What really impressed me was the teamwork. It wasn’t just one or two people helping me. The entire staff knew I was there to buy a TX 350, and everyone played a part. Different team members stepped in with solutions, ideas, and support. You can feel that they’re organized and genuinely focused on getting you the right deal instead of pushing you into something you don’t want. Negotiation was surprisingly fun. No attitude, no pressure. They listened, they stayed open, and they worked with me like professionals who actually care about the customer. By the time we finalized everything, it felt less like a dealership transaction and more like a team effort. Delivery day was the highlight. My car was ready, shining, fully set up, and waiting for me like it belonged in a showroom. They didn’t rush anything. They walked me through the features, answered every question, and made sure I drove out with complete confidence. From start to finish, this was a true five-star experience. If you want a dealership that respects your time, gives you real attention, and actually makes the process enjoyable, Lexus of Watertown is the place. I couldn’t be happier with my TX 350 or the service I received. Highly recommended.”

“⭐ 1-Star Review: My Lexus RZ – The EV That Whispered Luxury but Delivered Headaches. When I bought the Lexus RZ, I thought I was stepping into the future a smooth, luxurious, worry-free EV experience powered by the Lexus name. Instead, what I got was an ongoing battle with a battery that refuses to behave and a brand that refuses to listen. Let me paint the picture. Chapter 1: The Night the Battery Broke My Trust Most people worry about winter tires. With the Lexus RZ, I worry about winter *temperatures*. One night, at 17°F, I checked the dash: * 93% battery, yet only 166 miles of range * Driving gently at 36 mph, and still watching the range crumble You would think that’s the worst of it. Then came the next week10°F outside. My screen proudly announced: 79% battery left Only 133 miles of range At that point, it didn’t feel like an EV. It felt like a countdown timer. Chapter 2: The Mystery of the Missing Efficiency I turned to the Trip Information screen hoping for answers. Instead, I found numbers that should honestly be printed in the brochure as a warning: 2.6 mi/kWh (latest) 4.4 mi/kWh (previous best) The “history chart” looked like a row of tiny blue apologies. For a Lexus, this isn’t just disappointing— it’s baffling. Chapter 3: The Range Anxiety Lexus Forgot to Mention** A simple grocery trip feels like planning a moon mission. Every mile driven comes with a mental calculation: “How much battery did that cost me?” Long drives? Forget it. I don’t even think about them anymore. I didn’t buy a luxury EV to feel chained to a charger. Yet here I am. Chapter 4: Calling for Help… and Hearing Echoes Here’s the part that hurts more than the battery performance: No one at Lexus is helping. Not the dealership. Not customer service. Not the brand that promises “The Relentless Pursuit of Perfection.” I’ve reached out again and again. I’ve shared photos, screenshots, detailed explanations. And every time, I feel like I’m shouting into an empty room. Or worse—into an empty brand. ❌ Final Chapter: Regret I bought the Lexus RZ expecting innovation. What I got was: * A battery that collapses in cold weather * Range that feels unpredictable and unsafe * Efficiency numbers that make no sense * Silence from the very company that sold it to me If you’re considering a Lexus RZ, I strongly recommend doing your homework and looking elsewhere you don't want to Pay $907- Monthly instalment, and $11000- Fuel cost (electric Charging) + insurance as always. I wish someone had written a review like this before I bought mine. This EV promised luxury but delivered frustration.”

“Xin was absolutely incredible! He was extremely helpful, honest and made sure I was comfortable during my entire process of leasing a car. HIGHLY recommend his help with any of your Lexus needs at Watertown! He even took even took pictures of me with my new car! Thank you so much Xin!!”

“I had such a great experience buying a car from Steve B. My friend from my job recently purchased a Lexus from Steve, and I had been looking for new cars everywhere, but couldn't find one that suited me. My friend then referred me to Steve. He is such an awesome guy and really helps and works with you to get what you need for a new car. Very down-to-earth and easy to work with, as I just bought a RAV4 from him the other day!! Highly recommend going to Steve. He is such a great guy and will have a great experience with him. Please consider looking here for a new car!”