Sunset Ford of Waterloo Inc

4.6 Google

Google Customer Reviews

J M

Jan 15, 2026

Rating:

Top notch service in the Service Department. Lonnie is the absolute best Service Advisor. No nonsense, no BS, she listens and gets it done!! I drive 40 minutes one way instead of going to my local Ford Dealership because she is the best!!

MARILYN ROSSI

Jan 9, 2026

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I recently purchased a vehicle from Sunset Ford in Waterloo, IL and couldn't be more pleased with the experience. From start to finish, the service was exceptional. Adrian, my salesman was outstanding. He was patient, knowledgeable and took the time to answer all my questions. Explained features clearly and made sure I was comfortable throughout the process. The entire dealership team was friendly, efficient and welcoming. The atmosphere felt honest and customer focused. I highly recommend Sunst Ford in Waterloo IL. Their excellent service and care made all the difference.

Cassandra Trulock

Sep 27, 2025

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We had a fantastic experience working with Joe Hill at Sunset Ford of Waterloo. From start to finish, Joe was personable, professional, and completely transparent throughout the entire process. He really took the time to listen to what we needed and helped us get into a beautiful used 2024 Ford Expedition Max. On top of that, he made sure we received a great trade-in value for our 2017 Toyota Tacoma, which we truly appreciated. Car buying can often feel stressful, but Joe made the process smooth and enjoyable. His honesty, knowledge, and dedication to his customers really set him apart. If you’re in the market for a vehicle, I highly recommend asking for Joe Hill—you won’t be disappointed!

Darlene Kay SABO

Sep 10, 2025

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Hats off to Waterloo Ford (JOHN Reese ) for their quick response in getting my 2025 Grand Jeep Cherokee pinstriped. Jose came over within 24 hrs of our first contact & literally had it completed in 30 mins or less. Jose was a professional man who takes pride in his work. Thanks guys for a quick & fabulous looking pinstripe

Dawn Bews

Jan 15, 2025

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I've bought several new cars over the years and have NEVER had an experience this easy. The price I saw online was the price I was given. No tricks, no gimmicks, just great honest people! Once the price was settled and my credit app was approved, I drove 150 miles to pick up. I kept waiting for a catch, but there never was one. Joe was waiting for me at the door and he and Andrew had me in and out of signing within an hour! I am still in awe! These guys are car sales superheroes! I will be back for any new car needs despite them being so far away! Thank you so much Joe and Andrew! You're the absolute BEST!!!