Mercedes-Benz of Washington

“Had a great experience with Mercedes-Benz, and a big part of that was Kristin. From the very first phone call and text conversation, she was incredibly thorough, asked the right questions, and genuinely understood what we were looking for instead of just trying to sell a car. That level of empathy and attention is rare these days. Also appreciate Joe in finance for making the paperwork smooth and straightforward. Overall, Kristin’s approach made the entire process comfortable and stress-free. Highly recommend working with her.”

“I want to thank everyone at the dealership who guided me in leasing my 2025 C300 sedan. Mallie was my sales person and she was friendly, helpful, patient and knowledgeable. Steve, her sales manager, helped provide the purchase price and trade-in deal that met my needs. Marshall was patient and kind in getting me acclimated with the set up of my phone and ApplePlay. as well as demonstrating all of the car's many features. Joe was easy to speak with and made filing all the paperwork and procuring all the signatures seamless. Cathy at the receptionist desk was a pleasure to speak with and made me feel at home. Again, my thanks to everyone for all of their efforts and professional expertise! Pete Santore”

“⭐️⭐️⭐️⭐️⭐️ Exceptional service and seamless execution. Mercedes-Benz of Washington delivered a best-in-class experience from start to finish. The remote purchase process was efficient, transparent, and professionally managed, with clear communication at every stage. The team demonstrated strong product knowledge, proactive follow-through, and a true commitment to customer satisfaction—making a traditionally complex transaction feel streamlined and low-friction. This dealership sets the benchmark for how luxury automotive sales should be executed in a modern, remote environment. Highly recommended. — Tanya”

“OMG, I'm beyond impressed with the service I received at Mercedes Benz of Washington! Ray Rapp, my service advisor, was absolutely amazing! Not only was he super courteous, but he went above and beyond to get my car fixed. The whole team worked together seamlessly to get me back on the road in no time. I'm talking excellent customer service, folks! If you're looking for a reliable dealership, look no further. I'll definitely be back for all my future needs. 5 stars isn't enough, but it's all I've got! Thanks, Ray and team, for a job well done!”

“I prefer DiY maintenance on my 8 year old Mercedes, but that means I’ve worked with their parts dept a fair bit who has generally been able to meet online prices saving me some money. The one service I had the dealer perform was my trans service. The trans itself is great, but the corner of my grille got chipped. They replaced the whole grille and gave me a loaner while the work was being completed. Overall I feel they made me whole and I would recommend the service and parts departments. I have no experience with their sales.”