Crossroads Ford of Wake Forest Inc

“I am writing to express my sincere appreciation for the exceptional service I received during the online purchase of my vehicle. From our very first phone call, your team made the entire process smooth and clear. Both Brandon Russell, salesman and Nazariy Mytskan, Financing were great. After searching through hundreds of vehicles on CarGurus, Brandon stood out as the most knowledgeable and genuinely interested in finding the right deal for me. His guidance and attention to detail immediately built my confidence in choosing your dealership. There were some issues with the original transaction, but Brandon, a man of his word, expediently and professionally corrected the matter to my complete satisfaction. His integrity and commitment to customer care truly made all the difference. Every team member I interacted with over the phone and online was patient, helpful, and dedicated to ensuring a positive experience. I greatly appreciated the consistent communication, the prompt responses to my questions, and the professionalism shown throughout the purchase. Buying a vehicle remotely can often feel uncertain, but your team turned it into a positive and comfortable experience. I am extremely pleased with my purchase and incredibly grateful for the outstanding level of service and care I received. Thank you once again for going above and beyond. I will gladly recommend your dealership to friends, family, and anyone seeking an exceptional online car‑buying experience. Sincerely,”

“We have nothing but praise for Crossroads Ford of Wake Forest. We have been a customer for 6 years and the service provided has been excellent. The most recent visit was to purchase a 2026 Escape. Tom Aloisi was friendly, professional and well educated on the Escape. We were able to purchase exactly what we were looking for and left that evening in our new vehicle. Naz, in finance, was also wonderful. He explained, in detail, each document, and made finalizing the purchase quick and easy. He too, was friendly, professional, and very knowledgeable on all the documents. Thanks to Tommy, Naz, and the Crossroads dealership for making our purchase easily accomplished.”

“They are knowledgeable, courteous and were willing to negotiate on price. I noticed the gauge screen was scratched after I signed the paperwork and they agreed to fix it. The problem was resolved really quick. I would buy from them again in the future.”

“I cannot say enough great things about my experience purchasing a vehicle out of state from Crossroads Ford of Wake Forest, NC. It was, hands down, one of the smoothest, most professional car-buying experiences I’ve ever had. The salesman, Richie, went above and beyond from start to finish. He was incredibly responsive, transparent, and patient, answering every question thoroughly and making sure I felt completely comfortable buying a car without seeing it in person. There were no surprises, no pressure, and no games—just honest communication and outstanding service. The finance officer, Naz, was equally amazing. He made the paperwork process clear, efficient, and completely stress-free, walking me through everything step by step and ensuring the numbers were exactly as promised. Even with the added complexity of an out-of-state purchase, everything was handled seamlessly. They also took care of shipping the car to Pennsylvania, which was coordinated perfectly. The vehicle arrived exactly as described and right on schedule, making the entire long-distance process effortless on my end. What really stood out most, though, was how personal the experience felt. By the end of the process, I honestly felt like I had made new friends. I felt valued, respected, and genuinely taken care of the entire time. If you’re considering buying a car—especially one from out of state and having it shipped—Richie and Naz are your go to people at Crossroads Ford of Wake Forest. This dealership is absolutely worth your trust. I would 100% buy from them again and recommend this dealership without hesitation.”

“Stopped in last week to look at a Bronco not really planning to buy that day but ended up getting my dream car. Patrick Higgins was amazing and very patient with me as well as the finance manager. They worked on a deal that we were both happy with and I wasn’t just sitting at a dealership all day. I’ve purchased MANY vehicles in the past and this was probably the best experience I have had. My husband also bought his car here back in June and had a wonderful experience. If you need a new vehicle, I highly recommend checking this place out before going anywhere else!”