Rosenthal Jaguar Land Rover

“Stephen was an exceptional sales person. Since I was purchasing from out of state, I had a lot of questions to ensure everything was accurate before making the trip. Stephen was incredibly patient, and answered all my questions. However, the finance department refused to release the car until my wire fully cleared, despite seeing the bank confirmation. This delay forced me into a long drive in hazardous sleet and storm conditions. Love the car, but wish the finance team had been more flexible given the weather.”

“We've been Tysons Rosenthal Land Rover customers since 2019, but this experience we had this time was bad. We brought our Range Rover Velar in for a 50K service and also to check into an intermittent Coolant Level Low message we kept getting. We dropped off the truck early Friday at 7 am opening and were expecting it back by the end of the day. We had not heard from them all day, so we called around 5 pm to find out the status, only to be told they needed to keep it over the weekend to do more diagnosis on Monday cause the tech won't work on it over the weekend. We’re thinking, “Don’t you think you should have called and told us this?” So, after being told this, we requested a loaner and were told they didn't have any available, but we can get a rental with Enterprise for $75/day. So, you evaluate the vehicle for a whole day and couldn't figure out where the message was coming from, and pressurize the coolant system and couldn’t find a leak, and want to keep the truck for a few more days (over a weekend), but won't give a loaner? What kind of service is this? Monday, they informed us that they increased the pressure and found a leak on a hose connecting the auxiliary radiator to the main radiator, and the hose alone could not be replaced. The entire auxiliary radiator must be replaced. We asked the questions, but we did our research and found that this coolant issue was very common in Velars and a documented recall coolant issue for many other 2017-2023 Land Rover vehicles. But conveniently, our 2019 Velar VIN was not listed for the recall, but it is the same issue described for the recall. When we went to pick up our vehicle, there was a message on the dash "OK to Drive with Caution Blind Spot Monitor Fault Detected." When we go back inside and speak to our service advisor (Milena, who we worked with this entire ordeal), and ask what that means and why it is displayed? We were told they did not know and that they only did the oil change and looked into the low coolant level message as requested. And that they did not perform a diagnostic or look into anything else. But if we wanted, they could bring it back in and keep it again to run a diagnostic. We asked how much? And was told $300 and since the tech was gone for the day, they would need to keep it overnight. We said if we leave it, can you give me a loaner to get home, and we were told, "No, but you can get a rental car across the street". What kind of service is that? Doesn’t the 50K mile service include addressing any issues you see with the truck? Or at least while servicing, if you see a message on the dash, inform the customer and give them the option to say fix it or not? We expect more from Land Rover. If we just wanted an oil change and be on our way, we would go to Jiffy Lube. This experience made us feel like we purchased this truck from a second-hand, no-name dealership with an as-is warranty. We are very disappointed. We prefer our Velar serviced by Land Rover service centers, but don't feel comfortable or confident bringing ours back to this service center to get this radiator work done. Insult to injury, they completed the oil change and didn’t even place a sticker to let us know when the next one is due. ☹”

“We had a great experience working with Andy Moshrefi on the purchase of my girlfriend’s new 2026 Land Rover Defender 110. From start to finish, he was professional, knowledgeable, and completely transparent. Andy took the time to explain every detail, answered all of our questions clearly, and never made us feel pressured. He genuinely listened to what my girlfriend wanted and helped her find the perfect configuration. The entire process was smooth, straightforward, and stress-free. If you’re looking to buy a Land Rover — especially a Defender — I highly recommend working with Andy. He truly makes the experience enjoyable and seamless.”

“I had an outstanding experience at Land Rover Tysons, and Andy Moshrefi truly went above and beyond to make my purchase of the Land Rover Discovery Sport exceptional. From the very first interaction, Andy was professional, knowledgeable, and genuinely invested in making sure I was completely comfortable and confident with my decision. He took extra time to understand exactly what I was looking for, explained all the features in detail, patiently answered every question, and made sure nothing felt rushed or pressured. Even after the sale, Andy followed up to ensure everything was perfect and that I was fully satisfied with my vehicle. If you’re looking for top-notch customer service and a stress-free car-buying experience, I highly recommend Andy Moshrefi at Land Rover Tysons. This was truly one of the best car-buying experiences I’ve ever had!”

“Mike Paluh is one of my favorite reps in the automotive industry. He is not pushy and very friendly. I’ve been using Mike for over 20 years. He always honest and straightforward. Everything went well including my transaction for closing with Hector which can usually be very stressful. I love my new car thank you again Mike.”