Luther Cadillac

“The worst experience I have every had in my 47 years of driving and owning a car. This is the furthest thing from customer service, let alone a luxury brand experience. I brought my car in on May 8 for an oil change, and did not get my car back until June 2. They claimed I had catastrophic damage totaling $15k. They did not communicate to me professionally (I don't count a text with a $15k claim that I need a entire new transmission. Transmission has 18K miles on it) as they should have called to discuss what they thought the problem was. I had to constantly reach out asking what was going on. I repeatedly asked for things in writing. I repeatedly asked for a loaner car. I was met with no response most weeks. I finally received an invoice for $700+ for an oil change and the diagnostic test. I was stunned. I got the charge reduced to a little under $400 which was a complete joke. I had the car delivered to another auto repair shop. I paid $500 for a thermostat repair and flush and all is fine with my car. I can't understand if they thought I was a stupid woman (service manager yelling at me about the first invoice was condsending and unprofessional) or if they thought I'd toss the title to the car over and they could aquire my car and resell? I have repeatedly called the Customer service number to talk about my experience, and have emailed the service director to discuss. I have yet to hear from anyone. I would not recommend this experience on my worst enemy. One star is generous.”

“I purchased my 2016 Nissan Rogue from this dealership in 2019. The sales team was excellent—attentive, helpful, and genuinely seemed to have our best interests in mind. Because of that positive experience, I trusted that their service department would operate with the same integrity when my check engine light came on. Unfortunately, that couldn’t have been further from the truth. I scheduled a night drop and left the car along with the completed drop-off form, which included my updated contact information, since the vehicle was previously in my husband’s name. The following day, I called around noon for an update—no answer, so I left a voicemail. When I called again around 3 p.m., I had the pleasure of informing them that my car was even there. They had not checked the night drop box and were unaware that a key had been left. What followed was a cascade of communication failures. Despite the drop-off form containing only my contact information, no one reached out to me. Instead, they emailed my husband—despite claiming they had no phone number for us. (Again, mine was clearly written on the slip.) After a week of silence, they finally contacted my husband and informed him the transmission was dead. The quoted repair was $8,000—more than the car is worth. They based this on two error codes and the presence of metal in the transmission fluid. We requested the error codes to get a second opinion and left a voicemail—no one ever called back. Two weeks after drop-off, they finally called my phone, but left a message for my husband, asking us to retrieve the car. When I called to confirm pick-up, the technician told me they believed it was towed in and possibly not drivable. (It was driven in.) We took it to Kennedy Transmission, who correctly diagnosed the issue as transmission-related—but far from catastrophic. The total repair came to $2,000, including a full inspection. According to Kennedy, it was clear the dealership had not performed any meaningful diagnostic work beyond pulling codes—something they charged $200 for. If one department is doing the bare minimum, it makes me wonder whether any of their departments are truly customer-focused. The sales team may have earned our business years ago, but the service team lost our trust completely. A lack of communication, failure to verify diagnostics, and a wildly inflated repair quote left us deeply disappointed. Take your car literally anywhere else for service”

“My purchasing experience at Luther was amazing! I am an out of state buyer in Florida and had a trouble free experience working with Chase. All requested information was provided on my Corvette purchase, and I was able to confidently complete the deal sight-unseen. Luther made the pick up process smooth and easy for my transporter (even with the poor conditions).”

“Contacted Bryan (sales manager) about purchasing an Escalade. He was direct, easy to work with, and honest. I was an out of state buyer and I was there within a few days of talking to him and out the door quickly. Everyone we talked to that day from Riley in sales to the business manager who signed our paperwork with us were a 5/5! I will be back to buy again!!”

“What an amazing young sales person we had! As we came to review a car, Chase was thrown to us to help make our experience outstanding. Our first sales person was unavailable, we made an appt and our second sales person was unavailable, and along came Chase! He was professional, listened to what we were looking for, and made our expectations soar. He kept us informed through the whole process from driving to buying, teaching us how everything works and we drove away happy HAPPY customers. Thank you Chase for making this so easy. You are amazing! Sandy”