Luther Cadillac

“I bought a non-Cadillac Vehicle from them. First time I showed up to look at it got stuck in a room waiting and then had to walk the whole lot with the salesman trying to find it. He then couldn't figure out how to open it. Turns out it had a dead battery. They told me to come back. Called the next couple days and never got back to me. Finally came back and was able to drive it and was all good. There were some things wrong with it that I was hoping they would fix. One they did, and another the salesman said he would buy the part for me (a trim piece in the back seat that was missing) which obviously never happened. They said they had a set of spare rims and tires for the vehicle which were "good enough for some miles". Negotiations they didn't budge much but overall price was decent enough that I still made the purchase because they were really close and convenient. Agreement was made that I would pick it up on Monday. Got a ride into work, did the credit app morning of by 10am, salesmen said to show up at 1:30 - I mentioned I had to be somewhere at 5. Show up when they told me to, then was told they were waiting on Finance guy to finish. Not a huge deal, but then they find me a half hour later and say there are actually a few in front of you. I asked when they could get me in and he said 330 so he drove me back to work. Then get dropped off again at 330 and they still weren't ready. I asked what the plan was since I had gotten a ride and didn't have a car and they didn't provide any solutions, so I had to pay someone to drive me where I needed to go and then pay someone else even more to drive an hour out of their way. Got a ride in again the next morning and had to wait some again for finance. Mind you the finance piece is not an issue with a large down payment and excellent credit so should have been easy. Tried to sell me an extended warranty even though there was already on one with the car but give them a bit of a pass since they likely didn't know since it is not their typical car to sell. Get through that and then go to leave and the keycard for the car wasn't working. They weren't wanting to help but I had an appointment so got in the car and had to leave. By the time I left work the dealer was closed, but as I was sitting there I realized the windshield was cracked. I work under a mile away and dead straight. No cars were in front of me. Dealer tried to deny that it was cracked when it left there but it is not possible for it to have cracked in that time. Manager was argumentative and not willing to fix that. There were some other issues that were discovered that they did take over to the Manufacturers dealer for me to get fixed (but these were under warranty so didn't cost Luther anything other than the deductible) - while this was being done they did give me a loaner and regular updates which was very nice. The service department overall was pretty good. When they emailed me the finance package with copies of my documents/purchase agreement they put a PIN Code on it they did not share with me and have called multiple times and left messages that were never returned. I had also tried to talk to the manager because when he sent me pictures of the spare rims and tires, he did so very deceivingly. When I attempted to put them on I discovered 2 tires had the tire cord showing which means they are definitely not in any road worthy shape at all. I was told I could probably get a year out of them which is very disappointing Moral of the story here - be very careful. The dealership cannot be fully trusted, and once you are out the door, they don't really care. If I could break this review up between sales and service I would. I want to stress again that the service department is very very good (although a bit pricy) and I have used them for my other vehicle and will continue to do so”

“Worst dealership i’ve ever been to, I went in here to look at a car I was wanting to buy with Vang. When I gave him my license it took 20 minutes of taking it and looking at it to come back with his manager saying it’s fake (which it is very much real i’ve NEVER ran into this problem) and not up to guidelines to test drive. I asked what was wrong with it that makes them think it’s fake, they were unable to tell me just it’s not real then I asked if there was another way to verify which they told me “no” and we could only look at the car. I am not recommending this place for any person of color they are racist and will make you feel that way from the second you walk in, no one will was in the dealership and it took the front desk lady 5 different calls for a sales rep to come over and be willing to talk to us. The whole experience here was horrible and the customer service and work place professionalism is terrible.”

“We purchased a vehicle from this dealership that was explicitly represented as a brand-new Cadillac. Following delivery, we identified a material defect in the vehicle that was not disclosed at the time of sale. Upon notifying the dealership, they declined to provide remediation or accept responsibility, instead asserting that the matter was solely a manufacturing issue and directing us to pursue resolution with GM/Cadillac. No disclosure of the defect was made during negotiations or at closing. A dealership has an obligation to accurately represent vehicle condition and disclose known defects when selling a vehicle as new. The failure to disclose and the refusal to meaningfully assist post-sale raise serious concerns regarding business practices and consumer protection standards. Prospective buyers are strongly encouraged to document all representations and conduct a thorough inspection prior to purchase.”

“Working with Vang was a great experience. The whole staff went above and beyond to ensure I felt comfortable and informed throughout the entire car buying process. No pressure, great communication, and a smooth experience. Highly recommend this dealership”

“My purchasing experience at Luther was amazing! I am an out of state buyer in Florida and had a trouble free experience working with Chase. All requested information was provided on my Corvette purchase, and I was able to confidently complete the deal sight-unseen. Luther made the pick up process smooth and easy for my transporter (even with the poor conditions).”