Patterson Chrysler Dodge Jeep Ram

“A bunch of untrustworthy, incompetent shady people. I waited over three weeks for my truck to go through their tech inspection. During the wait, I had to call them to get any sort of update or a timeframe. Which I was quite literally blown off or told it would be done “tomorrow” which was a lie always. I was told lies from day one. After being told x, y, and z were being done I finally received the truck after over three weeks. All to get a filthy truck, interior smells like smoke, alignment is off, steering wheel leather and trim is peeling badly, the driver side mirrors power feature does not work, sway bar end links are shot and raddles over any bump causing sloppy driving, cigarette burn on driver seat with white paint splattered, door panel wood trim and door panel plastics are faded. They even turned off brake sensors instead of fixing them! Very disappointed with the amount of shady business going on here. Be very cautious wasting time and money here.”

“This company is very misleading and extremely unprofessional. I filled out a pre-approval for this location and my information was sent to the Patterson Pre-owned center to a sales man. We spoke mostly through text and he got me approved for a vehicle he hadn't even showed me despite me adding the information for a completely different vehicle in my credit application. When we spoke, he advised he didn't have any vehicles in my price range to show me but he would once we drove there. The Patterson website shows several so we were off to a rocky start. When we got there we were talked into a 2021 Jeep Grand Cherokee they had just got in. We were assured by the salesman and the manger the car had been throughly checked it just needed to be detailed. The detail was to be completed by the following Wednesday and the vehicle ready for pick up. We called on wensday to confirm the car was ready to be told they needed more time and it would be available Friday. That same day, we received an invoice by mistake stating the dash had to be put back on. When we asked about that we were given no information. On Friday we were told they had found a hole in a tire and needed to order tires. They allowed us to borrow a loaner. We finally got the Jeep on the following Wednesday only for the back windows to not roll down, the center console to be full of the previous owners junk and the jeep to throw a code. When we called back to speak with the manager at that location we were told they didn't have to speak with us and we could take it up with service. We live 1.5 hours away and have to bring it back and schedule with service. This is ridiculous and the level of attitude we have received from the manager is inexcusable. *****UPDATE***** We have since been contacted by Benny, the service manager. He was kind and apologized. He has assured us this would be taken care of. We are bringing the car back immediately to be repaired. I hope we are able to resolve this quickly as we do love the vehicle. I will update once the jeep is repaired and this matter resolved.”

“I just want to say I love this location so much. Laura Marble always takes really good care of me every time I work with her. This last occasion, it did take a little longer to get done as their was a little snafu on the back side, but she made sure to take good care of me and expedite my process once she realized what happened. I’m very grateful for such an excellent service provider and rep. I will continue to use y’all forever for my vehicle needs!!”

“we have purchased a jeep and three trucks from the guys at Patterson, always fair, professional, If you looking to buy Talk to Spencer the sales rep. always has had integrity with me and my family! Thanks to Jeff and everyone else that makes it a fun buying experience every time!!!”

“Amazing experience. Service department went above and beyond for me. Was really caring about my situation, kept me informed, and gave me additional help after. I really wish Tyler Jeep location was in San Antonio, I would only take my truck to them. I truly appericate you all and thanks for meeting my needs”