BMW of Tyler

“Thank you Jim for the conversation. Jim and his team were great is setting up my deal. They were very quick to respond and gave me a fair deal. Yes, I didn’t have the best of experiences the night of delivery. Things could’ve been handled differently on both ends. At the end I love the car and I’m happy with the deal. Most of all I appreciate Jim picking up the phone and having a conversation with me. Thank you sir!”

“I've been meaning to submit a review for a while. When I purchased my car back in May 2025, my salesman was Toni. He was very knowledgeable, he knows every little detail about a BMW you can imagine. He was fun to interact with and helpful getting the sale completed. He made sure all of my settings were updated for my preferences and delivered the vehicle that same day. He even noted my birthday and texted me that day :) Really above and beyond. He has definitely earned a lifelong customer here. Fast forward a month and the (shark fin) malfunctioned. The sales team/management team worked together and came up with a solution to get that covered and replaced for me at no cost. To say I am grateful is an understatement and I cannot convey the amount of appreciation I have for that. A couple of months later, my driver window wouldn't automate and I took the car in again. There happened to be a starter recall but they said they didn't have parts in yet. My service Advisor, Jennifer, connected with parts and located a starter. She made sure that they replaced that starter and corrected the window issue in one trip for me! Again, I was very grateful and appreciated that she made sure I got taken care of. I have been very pleased with my interactions with BMW Tyler and everyone that has assisted me.”

“Just purchased a new m4 convertible here. Was an absolutely amazing experience. I flew across the country to do business here and am so happy I did. Time was respected, service was prompt and professional, clear numbers, everything was fantastic. New note: I called my local dealer for winter tires and basically was told they were out of stock and nothing they could do. BMW of Tyler called me just to check on my new purchase and I mentioned winter tires. Hours later they are ordered, they found a way to get me a set of tires and are dealing with the shipping hassle to get them to me even though I am nowhere close. I am consistently impressed with this dealer and they have gone above and beyond to earn my business. This is exactly what buying a luxury car should be like! Super impressed with this dealership.”

“I had an outstanding car buying experience at BMW of Tyler thanks to Jeff Burnell and Jim. Jeff went above and beyond—he was honest, transparent, and made me feel completely confident in my purchase. It’s rare to find someone so trustworthy in this business, and he’s absolutely earned a lifelong customer in me. I was also impressed that the owner, Jim, personally stepped in to help finalize everything and made the process seamless. If you’re looking for a truly great experience, go see Jeff and Jim at BMW of Tyler, you won’t be disappointed!”

“This was one of the best dealer experience I’ve had when purchasing a car. The owner was very kind and welcoming, Jeff our sales consultant was extremely professional, courteous and always available to answer our questions. The whole process was smooth, transparent and upfront and as someone who buys multiple vehicles a year, I very much appreciate it. I will surely be back to purchase more vehicles from Jeff and team!”