Watson Chevrolet

“The price for an oil change has gotten to be over $100 now. They don't do a 28 point check list anymore or if they do they don't tell you about it. Also when you have an appointment for an oil change you would hope that would be the time they take your car in. We waited almost two hours for a lousy oil change. Unacceptable in my book when you have an appointment. Plus they don't even wash your car when it's finished. Customer service is starting to suck everywhere.”

“It’s no surprise they don’t make it easy to leave a review for their service department—because if they did, the ratings would speak for themselves. Getting an update on your car feels like playing a game you can’t win. Twice I was told, ‘We’re just bringing your car in,’ yet nothing happened for days. If you’re looking for a place to store your car while you go on vacation, this is perfect—they’ll hold onto it for weeks. And don’t forget to fully charge your phone before calling, because you’ll be stuck on hold for a long time.”

“I had an absolutely outstanding experience at Watson Chevrolet! From start to finish, the entire team went above and beyond to make sure I was completely satisfied. I especially want to recognize Keith, who was incredibly helpful, caring, and patient throughout the whole process of repairing my car & getting myself & my children back on the road in a safe vehicle. Keith took the time to really listen to my needs, answered all my questions with honesty and professionalism, and made sure I felt comfortable every step of the way. With no hidden fees & just everything up front. His genuine care and attention to detail truly set him apart, it’s clear he values his customers and takes pride in providing exceptional service. Thanks to Keith and the team at Watson Chevrolet, I drove away not only with a great vehicle but also with complete confidence in driving my vehicle on the roads. I couldn’t be more pleased with the experience. If you’re looking for a dealership that truly cares about its customers, Watson Chevrolet is the place to go!”

“First, they kept my car for 3 weeks “in line.” I don’t know why they couldn’t call when they were ready for the vehicle to come in and have a set appointment. I had to borrow my parent’s vehicles until it was ready, which I was only getting a diagnostic test!! Second, when they finally got to the car, they said I needed a brand new transmission for $7,000 total. I asked what was wrong with it and Shaun wouldn’t tell me. He said, “well, we don’t know the exact cause, but we can take it apart and find it, and that’ll be $1,000.” I then was baffled that they wouldn’t tell me what was actually wrong with it. I asked 3 separate times! When I went to pick up the car, I then asked again what was wrong with it and he wouldn’t give me an answer - just stated again it would be $1,000 to find out when they take it apart. They said it wasn’t ready yet, and I’d have to pick it up the next day because they had to put it back together. Wait, so if it was already taken apart and had to be put back together, what was the $1,000 for?! The next day when I picked it up, I told Shaun to call my dad, because my dad wanted to speak to him. What I’m also mad about is that Shaun told him what was wrong! Right off the bat. But couldn’t tell ME what was wrong with my own car….I’m assuming because I’m a woman. Again, I asked 3 separate times. We got a second opinion. Which they said they did NOT find the two issues Chevy found (burnt oil on the engine and metal shards in the transmission oil). They said I was just low on transmission oil. After they changed it and reset the computer in the car, it has been driving fine since. That only cost me $150. So, I saved $7,9850!! Was a bad experience all the way around and I will not be back - nor will I ever buy a Chevy again because of this. Ridiculous!”

“Right side of my car was completely destroyed but thanks to Alex Rodriguez it looks amazing and brand new! Great costumer service and amazing communication !”