Jim Click Mazda Eastside

“Unfortunately, my experience was disappointing. My service appointment was scheduled incorrectly, and after driving to the dealership, I was told my appointment was actually for the following week. The lack of organization and poor customer service made the situation worse. I expected much better from Mazda. New employees don’t care about their customers”

“Untrustworthy and not a pillar of our community: In a time where budgets are tight and supporting our families can be a challenge Jim Click Mazda East Broadway Service Department seeks to take advantage of people. Wife's car rear seat latch was non-functional and my wife made an appointment. They quoted $481 for parts and labor for a "broken assembly." The part cost after dealer mark up was $139. Refused service and checked it myself. The fix took 10 seconds by simply reseating an exposed spring in the latch assembly; $0 and 10 seconds. Hindsight I should have inspected the car before the service was scheduled. Jim Click is supposed to support our community through honest work and support, not defraud it by providing limited details and lack of transparency. We can understand high labor cost for actual work but this is unacceptable, disappointing and an example for everyone to doubt their initial quotes. An honest service department would provided a simple explanation to fix it.”

“We drove 40 minutes to this Mazda dealership specifically to look at the CX-50. From the beginning, the experience was frustrating and quickly became extremely uncomfortable. We were assisted by Michael Elliott, and we clearly stated multiple times that we were interested in the CX-50. Despite this, he repeatedly diverted us to smaller models (CX-30, CX-5) even after we explained we had already driven a CX-5 and did not like it. We had to insist several times before he finally showed us a CX-50 — and even then, it was a used certified pre-owned vehicle, not the newer models we had asked to see. Once inside the vehicle, the interaction became inappropriate. Although my partner is the one purchasing the car, he directed personal financial questions at me, including how much I paid for my current vehicle and my monthly payments, in a way that felt judgmental and as though he was surprised we could afford it. When we declined a test drive, he mocked us repeatedly, saying things like “Who goes to a dealership and doesn’t test drive?” “Who goes to a dealership without their license?” He then threatened to call the police, later claiming it was a “joke,” and continued referencing law enforcement by saying it would have been the sheriff’s department. As two young women, this made us feel unsafe and intimidated. What made the situation even worse was what followed. When we mentioned that we had recently been to New York, he pressed us on exactly where we stayed. When we said Times Square, he proceeded to tell a long, unsolicited story about how Times Square is “dirty,” “the worst area,” and implied that it is full of prostitutes, repeatedly referencing prostitution (both male and female). The clear tone of this conversation felt judgmental, as if he was trying to make us feel inferior or as though we lacked money or experience. This story went on for several minutes and was completely inappropriate and unprofessional. Throughout the visit, he spoke down to us, explained basic features we already understand, dismissed my partner’s preferences as being “too picky,” made assumptions about her budget without asking, and continued pushing other models we had clearly said we were not interested in. When we declined to give out a phone number and asked for a business card instead, another salesperson was brought over to pressure us further and criticize other brands. We came in genuinely interested in the CX-50 and left with no interest in purchasing a Mazda due entirely to how we were treated. This experience was disrespectful, intimidating, and entirely unacceptable.”

“One of the two best car buying experience we have ever had. Sam, salesman, was courteous, knowledgeable, patient and listened. He did not try to sell us what we did not want. Majdi , sales manager, worked our deal, used car, trade in, and an extended warranty out to fit our budget. Miran, finance manager, no pressure to sell us extras, found great financing, and finished in a short time due to our time constraint. A very positive buying experience from beginning to end.”

“It was a pleasant experience. Riley was very knowledgeable and confident in his knowledge of the vehicle and all the features. He knows the cars he sells very well. We were very happy with this purchase.”