Cactus Auto Com

“My husband and I went in on Saturday 12/20 and when we pulled up we were instantly greeted by Ricardo, he introduced him self and then asked if we were just browsing or had something in mind. We happen to look online prior to going in and were ready to look at vehicles. Ricardo took us inside to his desk pulled up the cars we wanted to see and grabbed keys. We went out to the lot and looked at the cars and found one we wanted to test drive. We had a great test drive and really liked the car. We went inside to make the deal and Ricardo made the experience so easy, simple and fast. Honestly we were in and out of the dealership in under 2 hours which in my opinion is seriously un-herd of EVER! I have purchased cars in the past from cactus auto and honestly I will continue to go back. Great service, easy process, lots of inventory and amazing staff!!! Everyone there was seriously so nice, offered water and made sure we were comfortable.”

“Big Will was amazing! Super friendly, knowledgeable, and made the whole car-buying process fast and stress-free. He went above and beyond to make sure I got exactly what I wanted. Highly recommend working with him! Second tome using the dealership, both times very successful walking away with what I wanted. Super happy! Thank you!!”

“I recently worked with Gabriel Burt, a Sales Consultant at Cactus Auto, and I was genuinely impressed by his approach to salesmanship. Gabriel exemplifies dedication and a strong customer focus, making the car-buying process remarkably smooth and stress-free. From the start, Gabriel demonstrated extensive knowledge of the vehicles on the lot, clearly explaining various models, features, and specifications without overwhelming me. He excelled at actively listening to my specific needs and preferences, which made me feel that my time and budget were respected. His dedication to ensuring a seamless experience is apparent in every interaction. He provides valuable insights and guidance, confirming that I was making a fully informed decision. Gabriel Burt is a highly recommended professional who prioritizes the customer's journey in finding the perfect vehicle.”

“🚨 Buyer Beware: Our Costly Experience with Cactus Auto & Their Warranty Scheme 🚨 We purchased a 2016 Subaru Impreza from Cactus Auto along with a warranty from First Automotive that was supposed to cover everything—including the powertrain. What they didn’t tell us? The warranty only applies if repairs are done at Cactus Auto’s own service department. That’s where the nightmare began. In February 2025, we discovered oil in the coolant during a routine fluid check. We followed protocol and dropped the car off at Cactus Auto. It took two weeks just to diagnose the issue, and then we were told it would take much longer to fix—unless we paid cash. So much for honoring the warranty. This felt like a blatant attempt to pressure us into paying out-of-pocket for something already covered. Calls went unanswered. Mechanics Jake and Jason ghosted us. We visited in person, waited 45 minutes, and asked repeatedly to speak with owner Xander Swartz—who refused to come out once he learned why we were there. We were ignored in the lobby and left feeling disrespected and dismissed. Eventually, we were told they don’t work on Subarus and had sent the car to Aaron’s Affordable Auto Repair, who also failed to fix the issue. After 5 months, the car was finally returned—still with unresolved problems. Now, Part 2: The car was returned again for another issue, and after two more weeks, we were told it needs a new transmission. Suddenly, Cactus Auto says we can take it anywhere because Xander Swartz has dismissed the original warranty terms. Upon contacting First Automotive Warranty Company we find out that that is NOT true. This is unacceptable. ( "This is unacceptable!") 🛑 If you’re considering buying from Cactus Auto, think twice. They may smile during the sale, but once the commission clears, you’re on your own. If you do buy, get your warranty from a third-party provider—not one tied to their service department. We’re calling on Cactus Auto and Xander Swartz to take responsibility and contact us directly regarding our vehicle. Customers rely on their cars for work, family, and emergencies. Five months without a working vehicle is not just inconvenient—it’s negligent.”

“I recently purchased two cars within a week, and I couldn’t be happier with the experience, all thanks to Adrian A! From start to finish, Adrian was knowledgeable, transparent, and incredibly helpful. He took the time to answer all of my questions, made sure I understood every step of the process, and never once made me feel pressured. His honesty and professionalism stood out and made the entire experience smooth and enjoyable. If you’re in the market for a car and want someone who truly cares about helping you find the right vehicle, Adrian is your guy. Highly recommend stopping by and asking for him…you’ll be glad you did!”