Troy Honda

“I had the pleasure of working with Tom Robinson and he was amazing! It was my first time buying a car and he made the process stress-free. He was knowledgeable, honest, and took the time to set up everything for me before I drove my car off the lot. It didn’t feel like he was giving a sales pitch the entire time and I didn’t feel pushed into something I didn’t want. Overall, I would buy a car from him again if I could.”

“Joe Camilleri at Troy Honda made my leasing experience seamless. He was attentive and efficient, immediately discussing current leasing offers. After driving the Accord, Civic, and CR-V, his input helped me confidently choose the affordable Accord lease. No signing surprises! Ask for Joe.”

“Very Poor Oil Change service at Troy Honda! Not an articulate service Rep. at desk!!! 1) He Could not speak (answer questions) with clarity. 2) Also, desk Rep. said they must charge me extra $$$ to inspect breaks (come on now!!!), 3) gave very poor instructions on where to pick up car when service complete 4) They washed car at end (without asking) with dirty water - did not wipe (or blow off) any water off the car, and left mega spots all offer .... mind you, this is when I had just had come from Jax (car wash) down the street before showing up to Troy Honda for Oil Change. 5) They said I needed a new Air filter, I declined .... When I got home and inspected the air filter myself, it was virtually new and clean and did NOT need replacing. When I go to the Honda dealership, I expect superior service and respect! I felt like job-blow customer at Dicks oil change and lube!!!”

“I am writing to file a formal complaint regarding my recent service experience at Troy Honda. On October 23, 2025, I brought my vehicle in for service due to a warning light issue. I was charged $230, which included an oil change and a diagnostic check to address the problem. However, after the service, my vehicle still has issues. When pressing the gas pedal, the car jerks and hesitates during acceleration. This is extremely frustrating and disappointing — especially since I expected the issue to be resolved when I paid for the service. I initially reached out via email to Ken Kline (Service Manager) and Rolland Gilbert (Parts Manager), but received no response. This silence from your service department is unacceptable and has made my experience even more frustrating. I expect this matter to be handled promptly and professionally, including a proper inspection and resolution without additional cost, since the original problem was not fixed. I’m also CC’ing Bladd, the salesperson who sold me the car, so he is aware of this situation. I look forward to a timely response and a clear plan to resolve this issue.”

“My wife and I were looking for a new family vehicle, Malinda Evans helped us with a few options based on our lifestyle and what we wanted. She gave us ample time to look at different vehicles. We ended up with a 2022 Pilot which we are loving so far. Great staff, very helpful and very friendly.”