Yark Chrysler Jeep Dodge Ram

“Having visited several dealerships trying to buy a 2024 Ram 2500 in my local area I finally got a hold of Grant. I’m 2.5 hours away and very glad that I called him. He was very understanding of my needs and made the buying process smooth and easy. So, if your local dealers are unwilling to deal with you, give Grant a call at Yark. You won’t be sorry.”

“To Whom It May Concern, I am writing to formally express my dissatisfaction with my experiences purchasing and servicing vehicles through Yark. I have purchased two vehicles from your dealership—a 2009 Chrysler Town & Country and later a 2018 Ram—both of which were sold with warranties. Unfortunately, my experiences with warranty-related service have been consistently disappointing. Regarding my 2018 Ram, I experienced an oil leak at approximately 40,000 miles. When I contacted Yark for service, I was told it would take nearly a month just to get the vehicle in for inspection. Given the seriousness of an oil leak, this delay was unacceptable. I ultimately took the vehicle to Grogan’s, where they were able to schedule and address the issue the following week. This raised immediate concerns about Yark’s service availability and prioritization of warranty customers. Fast forward to the present, I am now dealing with a damaged rim on the same vehicle. I was explicitly told that the rim would be repaired or replaced free of charge. However, after bringing the truck into your service department, I was informed that the rim costs $1,500, and that the warranty would only cover $400, leaving me responsible for the remainder. This is a drastic change from what was originally communicated and feels misleading. After purchasing two vehicles and fulfilling my financial obligations, it is extremely frustrating to encounter repeated issues where warranty coverage is either delayed, minimized, or not honored as represented. Given the profit made on the sale of these vehicles, I would reasonably expect Yark to stand behind its commitments and provide transparent, reliable service. This situation is unacceptable, and I am requesting that this matter be reviewed promptly. I would like a clear explanation as to why the coverage changed and what steps will be taken to resolve this issue fairly. I hope Yark chooses to address this in a way that reflects accountability and respect for its customers. I look forward to your response.”

“Corey at yark was awesome.. He showed me the right trucks and I ended up with exactly what I wanted. It was a pretty quick and easy process so thanks Corey”

“If your looking for a great place to get a car this is it! Corey Morris was easy to work with I told him exactly what I needed and he made it happen! Beyond thrilled with my experience and will be returning in the future! Thanks again Corey your awesome”

“The only thing decent about my interaction with this place was how quickly they got me in and signing papers for the jeep I leased. Everything else has sucked. I noticed some damage to the jeep on day one when I got home, took pictures and sent it to my salesman, Gabe, who said he’d get with his manager…he never followed up with me about fixing it. Then, when it was time to get my ceramic coating and scotch guard done, I was told by my salesman that I could get a loaner for the day so I planned on that, when I brought the car, they told me they don’t do loaners for that service so I had to scramble to get a ride to and from work that day. Next, my engine light comes on. It’s a brand new jeep, light popped up at 3300 miles. Anyways, I tried getting in touch with my salesman about it and he simply ignored me, still hasn’t said anything after months but who cares, I figured it out and got a hold of service department. They had to schedule me out an entire month and a half, which is a long time to even check out what an engine light is for, could’ve cause a lot more damage but hey I had no say in the matter so I had to wait. My appointment got closer and I realized that the lady that scheduled the service never mentioned a loaner, so I called to get on. Whoever I spoke with was super rude, telling me we don’t have anything available right now, and wouldn’t until later November….WHAT?!?! YOURE TELLING ME NONE OF THE CARS ON THE LOT ARE DRIVEABLE?? So I drop my car off and they tell me that I’ll get a text later in the day when they figure out what’s wrong. They text me late on Wednesday saying a parts bad blah blah blah it’ll be done tomorrow. Tomorrow comes, it’s still not done, they say oh it got delayed it’ll be in tomorrow (Friday). So Friday comes and I don’t hear anything by 2 pm. I text the number that’s been texting me asking if the cars almost ready, I get a response saying the tech called off and my car now won’t be done till Monday. So NOT ONLY HAVE I NOT HAD A CAR FOR THE WHOLE LATTER HAVE OF THIS WEEK, BUT I DONT GET TOLD UNTIL 4 PM ON A FRIDAY THAT IT NOW WONT BE DONE TILL MONDAY. So now I’ve spent damn near $100 on Ubers for the week for work, but now I have to commute to my weekend job somehow with no car and it’s a long commute. I will never be conducting business with this place EVER again and I will make sure none of my family or friends go near this place. Terrible terrible customer service.”