Sunnyvale Ford

“I have been thinking about purchasing a Ford Maverick for some months. Finally, I decided that the time had come. I went into Sunnyvale Ford and we looked at what I wanted in a Maverick. They did not have one in stock that fit all my wanna's. I went home and did some research. I found a Lariat at the Morgan Hill Dealership that had what I was looking for and a little bit more. When I went back to Sunnyvale Ford, the salesperson, Vivian was terrific. She was helpful, pleasant and very knowledgeable. She and the other people helped me. They and I agreed on a price and they arranged for the Maverick I wanted to be brought up to Sunnyvale. I went home with my new Lariat and a great big smile on my face that evening. All the people with whom I interacted at Sunnyvale Ford were helpful, courteous, at all times made me comfortable. and kept me aware of the process. This process took a bit longer than normal since I had selected a vehicle that had to be brought up from the other dealer. BTW, I want to give a shout our to John in parts. He is a fellow Harley rider and a terrific guy to talk with.”

“I started going to Sunnyvale Ford for the service and maintenance of my new car after a bad buying experience at another dealership. But recently, I needed to buy another car. I was working with Vivian, a sales associate at Sunnyvale Ford. For weeks, she worked so hard to find the car that I was looking for (which admittedly was a moving target) and it just wasn’t available. Throughout it all, she was so professional, so thorough, and such a joy to work with. I was super bummed that the car that I needed wasn’t in their network. But I eventually bought a car she introduced me to that I hadn’t previously considered. I highly recommend stopping by and asking for Vivian if you’re looking for a car. Between Vivian in Sales and Anderson in Service, you are going to receive the best service at this dealership. The service and maintenance is so good that when I did buy another car online, I immediately ran to Sunnyvale Ford to get their extended warranty to service my car. Anderson is the best. I can expect my car to run as needed for the next several years because of Anderson. If you need service, go to this dealership, ask for Anderson. He will take great care of your car, he will keep your car running with perfection, and he will make sure you’re happy with all of the work done on your car. I look forward to the next several years of having my car serviced by Anderson and his team.”

“I am requesting assistance regarding my 2025 Ford F-150 that I purchased brand new, with zero miles, from Ford of Sunnyvale approximately one month ago. Within two weeks of ownership, I noticed visible rust underneath the vehicle. I brought the truck back to the dealership and was told this is “normal” and does not affect drivability. However, I strongly disagree. I purchased this vehicle as new, and rust appearing so soon is unacceptable and does not meet reasonable expectations for a new vehicle. While I understand your position, the condition of the truck raises serious concerns regarding quality, long-term durability, and resale value. For these reasons, I am formally requesting that the vehicle be replaced with another identical new unit. I am not seeking repairs — only a replacement for the vehicle that was sold to me as new. Please advise me on the next steps to resolve this matter. I appreciate your prompt attention and hope we can reach a fair resolution. Thank you for your time.”

“UPDATE on 12/26: > Management at Sunnyvale Ford contacted me and provided a refund for the $160 overcharge. While the initial service experience was difficult, I appreciate management taking the time to listen to my concerns and honoring their verbal agreement. I have adjusted my rating from 1 to 3 stars to reflect that a fair resolution was reached. ORIGINAL POST on 12/21: > I am extremely disappointed with the bait-and-switch pricing at Sunnyvale Ford. I was quoted $550 over the phone for my Mach-E (electric vehicle) 30k service, but my assigned service advisor Kristofer Gomez jumped the price to $783 at drop-off. I called other dealerships nearby and they confirmed the $550 pricing. When I called the Service Manager Dan Acheta with this information, he gave me his word that the bill would be adjusted back. However, at pickup I was forced to pay $710 under protest just to get my car back because management had left for the day at 4pm about ~1 hour before close of business. I have officially opened Ford Corporate Case regarding this overcharge, and I am calling on the Dealership management to honor the verbal agreement and refund the $160 discrepancy. As a loyal customer and Ford owner since 2022, I expected a transparent service experience, however that has not been the case so far.”

“Took my 2019 Raptor in for a big service oil change, ALL mechanical fluids, rear brakes, rotors, and an alignment and walked out actually happy about spending money at a dealership. Thiago was the difference. He was friendly without being fake, explained everything in plain English, kept me updated, and never once made me feel like I was being upsold or played. The work was done right, on time, and the car drives noticeably better. If every visit was like this, I’d stop dreading service appointments.”