Stevens Point Ford Hyundai Volkswagen

“Love my new ID.4! Super fast and efficient experience!”

“It’s been a challenge to finally get the title for the vehicle I bought from this dealer over a month ago. With all respect, the dealer was not holding my title, however Volkswagen Credit was due to some misunderstanding on their end where it was showing that vehicle was not paid off by the dealer when in fact it was paid off a few months ago. Volkswagen Credit should be ashamed for making me call the dealer for a month straight without any resolution. I appreciate all the help from the dealer especially from Laura, Lukas, Chad, and many others who’ve helped me resolve this case. A special thank you to Laura for connecting me with the VW Credit and getting this resolved after she just talked with them 1 1/2 hours before our call and they had no record of her calling in. VW Credit needs to improve their processes, otherwise their reputation is going down. I am giving 5 stars to the dealer because it was none of their fault, and I would like to apologize for my frustration during the many calls I had to make in order to get this resolved. God bless you guys.”

“So I’m a little frustrated from start to finish. I purchased my new vehicle last year. The first time I came to look at a vehicle the sales guy refused to help me maybe thinking I couldn’t afford anything on the lot. Later I called because it was such bad treatment I then dealt with a very nice woman sales person and bought a 30k vehicle. It was late when I purchased it so she offered me a free detail next time I came in. She did not specify anything about said detail and as far as I understood it would be just typical cleaning and vacuuming. So fast forward almost a year when I needed an oil change and started noticing what ended up being severe turbo lag. I brought my car in and asked for the complimentary detailing, only for when I picked it up to have not even been dusted or vacuumed inside. By the way they had to send this out to get detailed but anyone can wash the outside of a car. I would have paid for inside cleaning had I known this detailing situation wasn’t really detailing. I used to work for a luxury car dealership and the way they do things here makes you feel like you are bothering them rather than feeling like a customer who bought a new vehicle. Worst dealership I have ever been to. I will say the service department is full of kind people but the sales team messed up big time multiple times. Also, the sales lady I worked with just up and left her job so of course no one could talk to her about this. Communication was a little lacking too. I would also like to feel treated with a bit more respect though all around as I am sure my car will end up over the years need work and I want to feel like I want to bring it to this dealership. But I suppose I could always go to Madison instead to Zimbrick.”

“We traveled out to Steven's Point because we bought our Honda out there a few years ago. I believe they are different owners, but have had great experience at both dealerships. This is about an hour away for us, but our local big name dealership has yet to impress. The staff at Steven's Point VW was great! Very happy with our experience and how much they made us a priority.”

“From the minute the scheduling team picked up the phone, till the moment I picked up my Atlas from Joey to leave to dealership after my service I received nothing short of amazing customer service. Everyone is so polite and courteous. You can tell when you walk into a facility that is driven by people who enjoy their jobs and Stevens Point Auto Center is that place.”