Serra Chevrolet Sterling Heights

“Shout out to Jay Edwards!! He took care of my family! He is honest and down to earth. I was able to get the vehicle I WANTED!! He was patient, not a pushy,annoying, sneaky salesman!! Thank you Jay!”

“Today I visited Serra Chevrolet in Sterling Heights to see about selling my 2019 Chevrolet Equinox (just crossed 100,000 miles). I walked into the used car department expecting at least a fair conversation — especially since I originally bought the vehicle from the same dealership. Instead, I was told they don’t buy Chevy vehicles over 100k miles and was advised to “go find an outside buyer.” One staff member even joked that after 100k miles, it’s basically garbage and better not to buy Chevy. Now here’s the confusing (and slightly funny) part: Every other day I receive messages and marketing from the dealership asking me to “upgrade” and buy another vehicle from them.So let me understand this correctly… The car you proudly sold me is considered garbage at 100k miles — but I should confidently buy another one from you? If that’s truly how you feel about the longevity of the vehicles you sell, that’s concerning. If it was just careless wording, that’s even more disappointing coming from a brand representative. I’m not upset about a business decision dealerships can choose what inventory they want. But openly dismissing your own brand’s durability, especially to a returning customer, sends a very strange message. I hope management sees this and reflects on how that conversation could have been handled better. Would I buy again? After today, I’m not so sure.”

“jim williams, clint, and ben in the used car department - DREAM TEAM!! i am so extremely satisfied with my experience at serra chevrolet! jim exceeded any and all expectations i had for my purchase. everyone was patient, kind, had great senses of humor, and helped me navigate the big and scary world of auto purchasing. helped to educate me and super receptive to my needs and preferences, got me the absolute best deal i could get, i seriously have nothing but good things to say. absolutely buy your next car from this place!!!!”

“Jay Edwards made buying my Chevy Trax 2RS the quickest and easiest car purchase I’ve ever had. He professionally handled all communication with my parents while I was at work, and when I arrived just one hour before the dealership closed, everything was completely set up and ready for me to finalize the deal and sign paperwork. There were absolutely no hidden numbers, no games, and no pressure. Jay even stayed past closing to finish the deal while I waited for my car insurance to finalize, which I truly appreciated. My parents kept saying this was the easiest car-buying experience they’ve had in over 50 years. Jay was honest, efficient, and genuinely great to work with. I’ll definitely be back for future car purchases and maintenance. Highly recommend Jay to anyone looking for a smooth, stress-free experience.”

“I have to mention two great employees that I’ve dealt with here. Geoff our service advisor and does an amazing job making sure all of our repair work is done properly and on time. For sales, Andrea McQueen did an amazing job taking her time while we chose the truck best for us. They’re conveniently located and work super quick.”