Sheehy Volkswagen of Springfield

“Multiple poor experiences, I recommend avoiding Sheehy Volkswagen. Sharing details of 2 separate service incidents in 2025: 1) VIP Car Detail in December - services team didn't clean the entire car. After I paid the attendant handed over keys with no final inspection. I had to bring the car back to the service door because they clearly missed the entire back row (see pic 1) in the car detailing. Because I had childcare pickup, I had to return a second day to have them finish. When picking for the second time, they clearly rushed/skipped the trunk area again (see pic 2), and I had to hand over the keys for a third time and wait another 30 minutes. Worst - I felt like I had to be my own advocate each time, asking them to redo the job I had already paid for. Rather than proactively apologizing and solving, Sheehy Volkswagen put the burden back on me asking something like "Oh yeah, it seems like we missed a spot. What do you want us to do?" making the customer have to ask repeatedly for the job that should have been done the first time. Overall it honestly would have been a comical situation (I though they were pranking me when I opened the trunk the third time and it wasn't clean), if it wasn't such an unnecessary waste of time. 2) VIP Oil Change in August took 3+ hours WITH a scheduled appointment time. We made an appointment for the morning (I think it was ~10am). My expectation was an oil change would take ”

“I had a very disappointing experience with this dealership and will not buy a car from them again. The vehicle I purchased was overpriced, and for the same amount I later realized I could have bought a brand-new car somewhere else. Within three days of purchasing, I contacted them about returning the car. At first, they told me to bring it back, but when I was supposed to return it, they suddenly refused — even though they had given me a 3-day warranty. They absolutely do not care about customers once the sale is completed. After they sell you the car, you’re on your own. The sales manager, Andrii, was especially unhelpful and made the process even more frustrating. Based on my experience, I cannot recommend this dealership to anyone.”

“I purchased a 2026 Golf R from this dealership. My sells person Samim was very polite and friendly and made car buying process easy & pleasant. I highly recommend him to anyone interested in buying a vehicle from this dealership. Overall, very nice & satisfying experience.”

“I had a wonderful experience purchasing my car with the help of Zakhar and Andriy. Zakhar made the process of choosing the right vehicle smooth and enjoyable, and Andriy provided excellent support and guidance as a manager. Thanks to both of them, I got a great car and received top-quality service. Highly recommend working with this team!”

“An unbelievably seamless car buying experience! From the first interaction with Aymen to the follow-up with Andrea and finally the financing with Niusha! It’s always a gem to find people that genuinely show their appreciation for having your business. I wouldn’t hesitate to send anyone looking to purchase a vehicle their way!!”