Hertz Car Sales Springfield

“I had an outstanding experience with this dealer. The entire process was smooth, transparent, and hassle-free from start to finish. The team was professional, patient, and genuinely focused on helping me find the right car rather than just making a sale. They went above and beyond to answer every question and made sure everything was ready on time. Truly exceptional service — I’d recommend them to anyone looking for a reliable and trustworthy dealership.”

“Had an AWESOME experience with the sales team at Hertz Car Sales in Springfield. Shonte was GREAT! He was knowledgeable about all the vehicles and gave us practical advice that helped us select the best car for our daughter. The process was seamless, fast and easy. This was our second purchase from this dealer and we would do it again! Highly recommend.”

“I had such a great experience working with MERCEDES at Hertz Car Sales! From the moment I arrived, she was welcoming, professional, and genuinely helpful. She took the time to answer all of my questions and made the entire process smooth and stress-free. Mercedes was knowledgeable about the cars, transparent about the details, and never once made me feel pressured. I really appreciated her patience and excellent customer service. If you’re looking for a car, I highly recommend asking for Mercedes—she’ll take great care of you! Driving off the lot with the car I wanted”

“After an absolutely terrible experience at the Hertz Smithtown, NY location, I was fortunate to end up at the Springfield, VA branch, where Jeremy, the manager, handled the situation with professionalism and care. To put it in context: Hertz Smithtown gave me a Rent2Buy car that had a dangerous tire defect — a bulging sidewall that made it unsafe to drive. Despite this, I was told to drive it to a third-party tire shop (Pep Boys), which didn’t have the tire. I was then sent to three more locations chasing a fix. Smithtown’s location was closing and offered no real support, only more shops to try. It was a total failure in safety, accountability, and customer service. Without my request, Hertz transferred the vehicle sale to Springfield, VA, and I was suprised to find the processing fee jumped from $175 (Smithtown) to $699 (Springfield). I was expected to pay the higher fee for a transfer I didn’t initiate — on top of the time, money, and risk I’d already dealt with. Jeremy at Springfield took the time to hear the full story, worked behind the scenes with Hertz, and made sure I was not penalized for something that wasn’t my fault. He got the higher fee waived and treated me with the respect and transparency that had been completely missing at the Hertz smithtown location. While my overall Rent2Buy experience was awful, the Springfield location — and Jeremy specifically — was a bright spot. He helped restore a bit of trust when I had every reason to walk away. If you’re buying from Hertz, avoid Hertz Smithtown location and start with Springfield.”

“A good experience. No hassle whatsoever. Lots of low mileage cars to close from. Update: it's been 5 weeks and the state of Maryland has no record of anyone trying to file my tags. I can't get in touch with anyone to help me. Update #2 The Springfield location reached out to me and resolved the issue.”