
Google Customer Reviews
cindy champion
Nov 8, 2025
Rating:
“After having a bad experience buying a truck I found Jake at Koons. He was extremely knowledgeable about trucks, trailer, and towing. He helped me find the perfect truck for what I needed at a price I could afford. I highly recommend talking to Jake if you are in the market for a truck.”
Susan Lee
Oct 28, 2025
Rating:
“I was blown away by the fact that this company is helping furloughed workers and offering free routine car maintenance, and at our homes! Everyone I interacted with were so professional, on time and made the process hassle free. You have definitely gained a customer and so appreciate the kind and generous service! Thank you!”
Maame N
Sep 16, 2025
Rating:
“This dealership is excellent! Their customer service is top-notch—they make you feel comfortable, truly listen to your needs, and go out of their way to help. The staff is friendly, kind, and professional. We had a great experience working with Marc (General Manager), Jackson (Salesperson), and Johnny (Finance Manager).
We’re so glad our neighbor recommended this dealership—thanks to them, we’re now driving home in our new truck!
If you’re looking for a dealership you can trust, give them a call!”
jasmine higgs
Sep 2, 2025
Rating:
“I just recently purchased my FIRST car from Koons Ford in Silver Springs and i have nothing but great things to say about it!
I immediately felt welcomed and listened to. I addressed my wants, needs, and concerns and everything was met exceptionally!
John was so very helpful & supportive during the entire process & I’m happy to say that after my search, I was able to settle down and end the week on a phenomenal experience.
Thank you to the Koons team that made this possible for me!”
Nick adamski
Apr 8, 2025
Rating:
“I recently purchased a beautiful 2025 Ford Explorer ST from Koons Ford in Silver Spring, and I couldn’t be happier with the entire experience! From start to finish, the customer service was top-notch and had a real family vibe to it.
Mohammad, the finance manager, was awesome—super knowledgeable and made sure I was completely set up and comfortable with the process. Lonney, my salesman, was extremely helpful, easy to talk to, and great to work with. He made the buying process smooth and stress-free. Big shoutout to Kevin, the sales manager, who was very kind and went above and beyond to help me get out of my Audi and into my new Ford. I also had the chance to meet David, the service manager, and he was fantastic—already got me set up to make sure my Explorer stays in perfect shape.
I highly recommend Koons Ford Silver Spring to anyone looking for a stress-free, honest, and genuinely caring dealership. They truly go the extra mile to take care of their customers and make you feel like family. Thank you all for making this such a positive experience!”