Matthews Kia of Schenectady

“I had a great experience with this dealership from start to finish. The entire team was attentive, easy to work with, and made the process completely stress-free. Communication was clear and consistent the whole time, which I really appreciated. A special shoutout to Hassan — he was professional, responsive, and genuinely cared about making sure everything went smoothly. He answered all my questions and kept me informed every step of the way. Highly recommend this dealership if you’re looking for excellent service and a smooth car-buying experience!”

“Great experience — friendly team and great pricing I recently bought a 2026 Kia Sorento from this dealership and had a great experience from start to finish. The staff was welcoming, patient, and really took the time to understand what I was looking for. Mark and Mel were awesome. They answered every question honestly and I was able to get a great deal on my car. The car was exactly as advertised, the test drive was easy, and the pricing felt fair — no surprise fees or last-minute add-ons. The finance process was straightforward, and everything was explained clearly so I knew what I was signing. Overall, I left feeling confident about my purchase and well taken care of. I would definitely recommend this dealership to anyone looking for a smooth and stress-free buying experience!”

“Walked into Matthew’s Kia yesterday, looking for a vehicle after spending way too much time at Toyota and was greeted by smiling happy staff never had a grumpy person in My purview ~ Was helped very quickly by Eric Bryan and Billy and within an hour found the car I was hoping to. Came back today and bought the car. The staff was so efficient. They had most of the paperwork already done before I got there so it made the paperwork and go very quick. Couldn’t be happier with the staff at Matthews Kia in Schenectady and highly recommend if you’re looking for a good quality car you stop in and see them!”

“We recently purchased a 2026 Kia Sportage, and the entire experience was disappointing from start to finish. Here’s what happened: Misrepresentation of the vehicle’s origin Our sales rep, Mac, told us the vehicle was purchased directly from Kia. We later discovered this was false — it was brought in from another dealer. That kind of misrepresentation is unacceptable when buying a “new” car. Vehicle condition at delivery The car already had a scratch and more than 200 miles on it when we picked it up. While some mileage can be expected, over 200 miles on a “brand new” car raises red flags — especially when combined with a visible scratch. Kia Connect app issue The Kia Connect app did not work at all. When we asked Mac about it, instead of offering support or troubleshooting, he brushed us off and told us to “just call the 800 number.” That’s not customer service. Unprofessional follow-up When we followed up about why the car already had so many miles, Mac blamed us, saying we must have “remembered incorrectly.” Rather than acknowledging the concern or providing a solution, he deflected responsibility. Response to our complaint After raising these issues, Mac’s written response was defensive and dismissive. Instead of addressing the facts, he accused us of being wrong, claimed we were threatening him by escalating to Kia, and ended by wishing us “the best.” His message showed zero accountability and came across as unprofessional and condescending. We’ve purchased Kia before (a Niro), and that experience was transparent, helpful, and professional. This time was the complete opposite. The vehicle was not properly represented, concerns were dismissed, and the sales rep refused to take ownership. This experience has completely eroded our trust in both this dealership and the Kia brand. Based on this, we will not be purchasing another Kia in the future.”

“We had such a great car buying experience. My husband and I needed to upgrade to something with more room for our family. We had our eyes on a brand new 2025 Kia Carnival SX. Everything was fast, seamless, and completely stress-free. Christian was knowledgeable and made sure I felt comfortable and confident throughout the process. Mike made sure our payments were in the range we wanted and ended up getting us a better interest rate than we anticipated. They answered all of my questions, explained things clearly, and worked efficiently to get me into the perfect car. Truly one of the smoothest car buying experiences I’ve ever had—highly recommend Matthews Kia!”