CarMax Live Oak

“I have to tell you the best process in purchasing a vehicle is at CarMax in Live oak. Liza Rodriguez has the best customer service. Very knowledgeable. Very kind. Easy to do business with. No hassle mentality. Honestly, she had us feeling like we were already friends 🙏”

“🚨 DO NOT BUY A CAR FROM HERE 🚨 We purchased a 2015 Toyota Highlander from CarMax at 125,000 miles, along with the extended warranty they strongly encouraged us to buy. Less than 9 months later, at 157,000 miles and only 7,000 miles past the warranty cutoff—the vehicle suffered catastrophic transmission failure. The car went into limp mode, will not reverse at all, and the transmission fluid is extremely dark, despite no leaks and no warning disclosures at purchase. We were told by a mechanic that this kind of transmission failure does not happen suddenly and is consistent with a long-term, pre-existing issue that develops over time. This raises serious concerns about CarMax’s so-called “rigorous inspection process.” If inspections were truly thorough, a failing transmission with severely degraded fluid should have been identified before the vehicle was sold. It is incredibly convenient that the failure occurred just outside the warranty window they sold us, allowing CarMax to deny responsibility while leaving us with a massive repair bill. This does not feel like bad luck and it feels like a vehicle with a known or developing defect that was sold without proper disclosure. For a company that markets trust, transparency, and peace of mind, this experience has been the opposite. We feel misled, taken advantage of, and stuck with what is essentially a lemon. If you are considering purchasing a higher-mileage vehicle from CarMax, be warned: once that warranty ends, you are completely on your own, even if the issue clearly existed long before. We are now exploring consumer protection options and encouraging others to think twice before trusting CarMax’s inspection claims. For reference picture of transmission fluid is attached. Save yourself the stress, financial loss, and regret. Buy elsewhere.”

“Brian was the best sales man EVER! He was very honest and personable. He never made us feel pushed or rushed into anything. He offered positive and negative of each car. He made the whole process so easy and fast. I’m recommending Brian to everyone I know ! He and my husband Kaleb will absolutely use Brian anytime we need to buy or sell another vehicle. And we ended up buying a car we love!”

“I got a new SUV from here and it was surprisingly easy to get and fill out the paperwork. The employee that helped me was Leo. He was a good employee and was very helpful. The picture is not at the dealership.”

“We are nominating Leo Hernandez for “Employee of Year 2025” for his impeccable work ethic, professionalism, and most of all, always having the customer’s best interest! He was able to problem solve and find immediate solutions to many obstacles that arose throughout our purchase. No only was he able to “seal the deal”, but the was able to keep us calm & relaxed through the ENTIRE PROCESS! Thanks to Leo we had an incredible, successful experience! We are so grateful to have chosen CarMax @ Live Oak Highly recommended 👍🏼👍🏼”