Salem Chrysler Dodge Jeep Ram

“We had an amazing experience with a salesman by the name of Antonio. Antonio was exceptionally knowledgeable, personable, and he went above and beyond to ensure we had an enjoyable experience and were well informed while looking for a new family vehicle. However; Tony (the manager), was observed treating and speaking to this employee in a derogatory manner due to the fact he was simply providing the best customer service possible to me and my husband and pulling a truck up that we wanted to look at. We did not have a budget, we were looking to trade our jeep, get financing, and we also have more than enough money to purchase anything we wanted from the lot. Tony, the “manager”, did not think this vehicle was in our “price range”. The manager had an issue with this young man doing what we, as customers, asked him to do and spoke very rudely to him, ultimately, leading to the young man walking off of the job, and he was one of the best salesman we have dealt with in our 20+ years of purchasing vehicles. I will never do business with this establishment, and they will continue to lose great employees if the manager continues to work there.”

“Absolutely amazing experience here, it was my first time buying a car and they did everything they could to help and I’m more than happy with my purchase of a 2024 Brz and the sales associate helping me, Antonio was absolutely amazing as well. 100% will be back for future events.”

“The salesperson who helped me buy my 2025 Jeep Grand Cherokee L was fantastic (Sheldon) and I would highly recommend him. Unfortunately, the positive experience ended there. ​one month after my purchase, we noticed the back driver-side window cracked. When I took it to the dealership, they immediately tried to shift the blame, suggesting my two-year-old daughter was responsible. This is baseless, as the crack began at the very bottom of the window, a clear stress fracture. Also my daughters car seat is on the opposite side of the car on the passenger side. It's obvious this was a defect, and the dealership has refused to fix it under warranty. For a brand-new vehicle, this is a serious and frustrating issue, and the lack of accountability from the service team is truly concerning.”

“Terrible service, was sold a truck with 2 front leaking struts, dry rotting tires and 4wd module going bad. Could not even get it inspected because it would not pass. Asked to get it fixed and was told that was not an option but they were willing to take it back for another vehicle. Told someone I knew that there was nothing wrong with it, that brought it back because I had a hard time getting in and out with powered side steps. Also said the tires were in decent shape. They lied to me and her. So if you're looking to buy this be cautious, iit does shake terribly at 70 mph and oh it's not a rebel, it's a Canadian sport. While they did take it back and I got a bronco probably to avoid legal action, i did lose out on a down payment and 6hrs of drive time. But I got a full tank of gas.”

“Salesman was good. I bought a used 1 year old truck. I can't wash the front because I'm afraid the rest of the touch up paint will wash off. This started happening a few weeks after I bought it. Feel like someone pulled a fast one on me. Offered a touch up pen as a resolution. Body shop estimate to repair is $755.00 But hey, They put Zurich Shield paint protector on it. Lol Would never do business with again. They didn't even change the oil (photos to prove that too). Update: Kathy, I cannot prove who did the paint (you said you guys didn't do any, not me I'm sure it was a rattle can job anyway and someone in your detailing department probably did it) . The body shop looked at it and said "yeah, that's a car lot quicky". You can spin it however you like, I guess, but in the end whoever detailed it surely should have seen it. Just warning potential victims to look closely before they get screwed as well.”