Round Rock Toyota

“I had a wonderful experience purchasing my vehicle with Claudia. She was incredibly patient with all of my questions and took the time to make sure I understood everything throughout the process. Her customer service was excellent, and she made the entire experience quick, smooth, and stress free. Claudia was very helpful and made sure I left completely happy with my purchase. I highly recommend working with her if you’re looking to buy a vehicle! I left with the car of my dreams thanks to Claudia!”

“Such a great experience at Round Rock Toyota! This was my first time ever buying a car, so I was honestly a little nervous going in, but Jorge P made everything so easy and comfortable. He was super patient, answered all my questions, and never made me feel pressured at all. The whole process was smooth and way less stressful than I expected lol. & I received brownies in the mail to celebrate my new Corolla? Literally the sweetest surprise! I’m so happy with my purchase and definitely recommend them! :)”

“2/22/26 Amended Review from 1 ⭐ to 5⭐. IF YOU WANT RESULTS WRITE A REVIEW. Within 24 hrs, Service Manager, Angel Candia (prev my finance rep for the car buying process). Finally I was listened to and helped w getting the TEC wheel and tire canceled was remedied (received notification and paperwork 2/20/26) as well as a gift card for all my trips up to the dealership for issues/sensor issue. Angel was great and I felt more at ease with the process and felt they listened. Lots of texting/calls but finally results. I purchased a Windshield Glass Warranty. Doing reviews works!! Go see ED LITTLE AT HONDA, he's great, honest and straight shooter. //// (Edited) TERRIBLE CUSTOMER SERVICE I've experienced. Lack of Communication and followup. I've never had such poor service with a such a BIG TICKET PURCHASE. I have not had smooth process with buying my RAV4 HYBRID car and dealing with the team on getting my warranties set up properly. I'm still waiting on modified paperwork. It's been 3 weeks!! It is not Instilling TRUST IN ME that they are honest or going to do a good job.I loved my two Toyota's before this and never have been dealt with like this, dropped like hot rock, no answers to emails. FYI Toyota manuf does give 2 years free maintenance at 10k mi each oil change, this is not standard nor good, do 5-6k. BIG RIPOFF AND ISSUE WITH TEC MAINTENANCE WARRANTY! I bought a 5 YEAR warranty ($1495 reduced from 2k) that they stated STARTS "AT THE SAME TIME WHEN YOU BOUGHT THE CAR." UMM 🤔 that's a total rip-off. I get two free years from the Toyota manufacturer and the overlap is nothing different I'm losing four oil changes with their warranty. I'm in essence LOSING 2 YEARS OF MY PREPAID warranty. I argued for a wk, explained it to them it should start at the end of the two years. Back and forth, escalated escalated to Francisco Mendez The sales manager and he called me and promised me extra 2 years extension. I've been working on this for almost a month. No responses to emails to Francisco, noone has a clue. "it's at corporate now," (they are going to screw me). 2/6/26 I went there and actually spoke in person to Francisco Mendez for the first time and he stated that they can only do 6 years (unable to do 7 years 🤔). I insisted he promised, he handed me a printed out page for two free oil changes/TR for 7th year that was owed to me. I was grateful for that and no paperwork. 2/9/26 I had a re-tinting appt, there at 10a ,(tiny done 1130) and left at 6pm, so much miscommunication about where my car was, looked at or not for wiper fluid sensor going off (first night and sensor was on, went back 2 other times not fixed up, brand new car!). Also asked about my paperwork. Still "we are still in the process." My salesman Joshua is a nice guy but he's pretty new. He does take my text messages and is attentive to some degree but he doesn't have much pull. Sam is his mentor and above him, not much help there, slick feeling and not there for the customer but to make money, doesn't listen. I have left messages w mgmt, emails and I'm just at my wits end. Once you reach you are 30 days everything is prorated and you don't get your money back. I found another dealer in a different state that's willing to give me my comprehensive plan for $1,800 and no deductible, Platinum same coverage (makes me wee nervous buying it out of state though). I'm about ready to tell them to take their warranties and shove it. SHOP AROUND. I hope for help. I have emailed Mark Trimble as well. I want this ESCALATED!! They make you wait around all day for supposed waiting for the financing, you're tired you've been there 7 hours trying to make decisions with no food and it's late u have to work the next day. Using screens is not the best way to have somebody understand what they're signing. Angel did my financing. He was nice he gave me a plant-based shake saved me from passing out. Update: 1045 2/16 received call from Angel, his solution to offer to cancel all my warranties. Uh no.”

“Armani Berenji was absolutely helpful to me & my sister we both went in stressing about buying a car and Armani asked us what we were looking for. Then he did his homework and showed us a few car and we both found the perfect cars for us. With his help he made everything so easy. And not stressful. Turned out to be exciting actually. He went above and beyond. Even gave us some sandwiches while waiting. Haha definitely a plus. But go in now amd purchase your new or used car with him asap you'll have fun! He'll make it so easy for you. And he never left us guessing or wondering was always quick to update us with any new news. Me and my sister loved our 1st experience at round Rock toyota.”

“I had an excellent experience at Round Rock Toyota, and I would especially like to recognize the outstanding service provided by the salesman, Jorge. From the beginning, Jorge was professional, respectful, and very attentive to our needs. He took the time to truly understand what we were looking for, answered all of our questions clearly, and made sure we felt comfortable throughout the entire process. Jorge was knowledgeable, patient, and never made us feel pressured. He worked diligently to ensure we received exactly what we wanted and made the overall experience smooth and stress-free. His honesty and commitment to customer satisfaction truly stood out and made a big difference in our decision. I highly recommend Round Rock Toyota, and I strongly suggest asking for Jorge if you are in the market for a vehicle. His professionalism and dedication to helping customers make the right choice make him someone you can trus”