Round Rock Hyundai

“in November 2025, the entire sunroof assembly on my 2015 Hyundai (glass, frame, tracks — everything) detached and flew off with my wife and kids, landing in the middle of the road. This happened at only 30 mph — had it been seconds later on the 70 mph highway entrance, the outcome could have been catastrophic. The vehicle behind us had to brake hard to avoid hitting the debris and kindly stopped to help my family. This is an extremely serious safety hazard. This exact failure is the subject of NHTSA Safety Recall 152, which my vehicle was supposedly repaired for in 2017. The recall was meant to prevent the sunroof from detaching — yet that is precisely what happened. After the incident, Hyundai Consumer Affairs instructed me to bring the car to this dealership for diagnosis. When I dropped it off, the service department immediately demanded a $220 diagnostic fee. I refused payment and informed them that Consumer Affairs was already involved and that the failure was the exact issue the recall was designed to fix. A week later, when I returned to pick up the vehicle, they refused to release it unless I pay the $220. No manager was available to address the situation. I informed them I would be out of town for a month and explicitly stated I do not authorize storage fees. They claimed they would waive them — we’ll see. Between a known safety defect that was never properly resolved and a dealership that tried to charge me to investigate their own recall repair, I will never buy another Hyundai, and I strongly advise others to avoid this brand and this dealership. My family’s safety and others were put at risk twice — once by the failure, and again by the refusal to take responsibility. They said the recall was done and it is 1 time, after that is on me. They want to charge me 5k+ for a sunroof that is defective and they had “fixed”. Hyundai Never again, ever! The images are from the car behind with a dash cam.”

“I had an absolutely incredible experience buying my new car at Hyundai Round Rock! From the moment I walked in, the entire team made the process smooth, welcoming, and stress-free. But the true standout was my salesman, Naser. Naser was everything you hope for when making a big purchase—knowledgeable, patient, and genuinely focused on helping me find the perfect vehicle. He answered every question with confidence, never rushed me, and made sure I felt comfortable and informed throughout the entire process. His professionalism and friendly personality turned what could have been a long, tiring day into an enjoyable and memorable one. Thanks to Naser and the Hyundai Round Rock team, I drove away feeling excited, confident, and completely satisfied with my purchase. I highly recommend visiting them if you’re in the market for a new car—you won’t find a better experience! 🚗✨”

“We had a great purchase experience. Jacob Varghese was our sales person. He was very informative and helpful. A no pressure sale. I would recommend him and Round Rock Hyundai.”

“Had a genuinely positive experience at this dealership. What stood out was their no-nonsense approach and complete transparency throughout the process. Brianna, our Sales Associate, was exceptionally knowledgeable about the vehicles, warranty options, and financing programs. She showed great patience in addressing our large family's specific needs. Chase, the Sales Manager, was professional and helped efficiently close the deal. While the process took the typical dealership time (about 4 hours), the environment was comfortable and straightforward. Appreciate their honest approach to car buying. We love the 2026 Palisade Hybrid so far, excellent vehicle packed with options that come standard in the Caligraphy trim.”

“It's rare for me to write a review and very rare do I write one in google, but this experience is worth reviewing. I was very hesitant to purchase another vehicle from a dealership as ALL my history of doing so ALWAYS left a bad taste in my mouth - ALL of them. I've bought online the past couple of purchases and vowed to never do so with dealerships. Well Hyundai's latest deals and the much improved product line was too much to pass. So, we took the risk and glad we did. Hyundai's staff, and specifically Victor Q., made our buying experience a pleasant one. No pressure sales tactics. He dealt with us genuinely like actual humans and not just another cash cow or sales prospect. He was very helpful, patient with us and went out of his way going out and beyond to really take care of us. Allowed us to leave the property and come back another day to make our decision. What a concept! This experience was night and day compared to all my past dealership purchases where everyone resembled vultures waiting to dine on customer flesh. I will have to drop name Nissan. In my twenties I bought my first brand new car at the Hayward, Cali dealership and was actually put down because I was too picky and it was a terrible experience. Never will buy that brand. Sorry, I hold grudges. =P There are other brand names too. Anyway, Victor Q. and the entire Round Rock sales team as well as their finance team were very gentle and easy deal with. The result: We are very happy customers and they've won our loyalty. We are currently enjoying driving our brand new Hybrid Santa Fe and guess what? We didn't have any sort of bad after-taste in our mouths after completing the sale. I can't thank Victor enough. Never met a sales person this down to earth and real.”