Rick Case Cars

“This dealership has integrity, I purchased a used car from them when my transmission in the car went out. The GM was very responsive and apologized for what happen. He canceled the sale refunded my money. I think that is saying something about a place. During the sale everyone were very professional and accommodating. Brandon my sales consultant was top notch. I will definitely go there again although they are 40 miles from where I live.”

“I am new to Hyundai ownership, having owned Hondas for 30+ years. I have even had my Hondas serviced at Henessy Honda for 30+ years. I am very loyal to people with whom I do business, viewing it as more than just a business transaction...it is a trusted partnership. Today I went to Rick Case Hyundai Roswell for a 15K mile service for my 2025 Tucson which was purchased with 10K already on it. This was my first experience with Hyundai service. I requested a 15K service with new wiper blades. I was shocked when my bill was $715. I thought maybe Hyundai's just cost more to service, so I paid the bill. When I got home, I called four other Hyundai service departments in the metro area and asked them what they charge for 15K service. Prices ranged from $369 to $394.95 for recommended service. One dealer mentioned that there is "preferred" level of service that costs $594.95, and that includes wipers. I am very disappointed that the service advisor at Rick Case failed to mention that I was paying for their preferred package. He never mentioned that there were 3 different levels of service...minimum, recommended, and preferred. All I wanted was the recommended 15K service. My engine at 15K miles does NOT need "Engine Restoration Kit." On top of all that, they do not offer a shuttle service. They will set you up with an Uber, but the system is quite lacking and not very efficient. It took 45 minutes for a pickup! I was really hoping to have found a new service department that I felt good about. Unfortunately, I feel taken advantage of and ripped off. I will NOT be returning to Rick Case Hyundai's service department!”

“GREAT Experience with the entire process. Anthony in Finance was awesome as well as The sales staff and managers. GSM made my wife and feel welcome and relaxed. I highly recommend this dealership if you are wanting to be treated with respect and professionalism. Well done gentlemen ... Well done.”

“Negotiated a price before reaching the dealership for a 2025 Hyundai Elantra Blue on Oct. 15th, 2025. The vehicle was not even in the same lot as the dealership despite communicating in advance that I would be arriving that day to purchase the car a week in advance. The car itself was covered in pollen. I knew that the car had been on the lot for over 3 months, but I expected them to have it ready before I got there to inspect it. It took a significant time before I was able to get the car after signing the paperwork because they were busy cleaning it and there was still pollen and water spots on the car. I bought the car for an out the door price of $25.7K for 1.99% which is costing the dealership ~$3K so I believe that they only provided me the barebones customer service. Even so, I wasn't provided the courtesy of asking me if I understood the features of the car, any parts of the user manual, or the details of the warranty. I asked about the limits of the warranty and how to use it but was given a rushed answer. Overall, I would say that this is a below average dealership where you can get a good deal, but that is more to say about Hyundai than Rick Case Roswell. If you would like a Hybrid for the price of a gas car, try to ask competing out the door prices for the Elantra against other dealerships. They are trying to get rid of them and this would be the time to do so. As of writing, there are no known issues and is good value for >$30K.”

“I went through the Hyundai Corporate office to get my 2017 Hyundai Elantra re-painted as there was a recall on the white pearl paint. Through this process they connected me with a local dealership where I had the pleasure of working with Andrew Steadman at Rick Case Hyundai. Despite this process being lengthy and frustrating, Andrew was extremely professional and always looked out for my best interest. When the work on my car was delayed, Andrew promptly let me know and followed up multiple times with the mechanics to keep me updated. His communication was excellent as I was able to reach him over the phone, in person, and via text each time that I had a question or concern. After my car was repainted, there was an issue with the backup camera. Andrew had me bring the car back as soon as I could and was able to get the issue resolved same day, within an hour. I would highly recommend everyone to work with Andrew when they visit Rick Case Hyundai.”