Good Chevrolet Inc

“I want to be fair in this review. The service advisor I worked with was pleasant and professional, and I appreciated that the dealership arranged Lyft rides for me to get home from dropping the car off and back to the dealership from work — that part was genuinely helpful and appreciated. That said, the overall service experience was frustrating. I dropped my car off at 9:00am on Tuesday, after being told the work would take only a few hours. That timeline stretched into a full day with a phone call discussing a Friday pickup. After expressing how, not okay that time frame was, I was told that instead of be able to pick it up early Thursday afternoon…here I am thought Thursday evening, the service department has closed, and I am currently sitting in the lobby waiting for my car to be released to me. I was quoted $2,200 for new brakes, rotors, an alignment, and an oil change. After declining an additional $975 in suspension work, I was told the alignment would no longer be completed, despite it already being included in the quote. This was not clearly explained upfront and felt like a moving target. I was told that it was for my benefit and that they were doing it to prevent having to redo it in 6 months— which didn’t make sense considering a car should be getting aligned once a year, and my owner manual calls for an alignment every 6500-10k miles. But regardless, I didn’t want my suspension worked on, and so they denied me the service— fine I’ll take it elsewhere, I’ll actually take all of my business elsewhere. Including purchasing of a new vehicle, which I am actively shopping for. I don’t know what’s happening behind the scenes in the service department, but the communication, pricing clarity, and timeline management clearly need attention. The people-facing service was decent — the process itself was not.”

“I had an awesome experience at this Dealership. "Andre the Giant" was superb. I genuinely felt like a valued customer and was nothing but elated with my recent car purchase. Julie herself was engaging and made the closing process swift, she has a great vibe and I enjoyed our banter as I signed documents. From the time I entered the building to exiting the property, everything was spot on. Keep up the great work!”

“I didnt end up buying a car at Good Chevrolet, but the service I recived from Carlos Ramos and his sales manager was excellent. They were both respectful of my time and didn't try to have me sit and wait around for arbitrary reasons. I also felt like they weren't trying to employ any high pressure sales tactics. I appreciate the service recieved and wouldn't hesitate to recommend a family member who was looking to buy a new or used vehicle from Good Chevrolet.”

“I wanna thank CARL A KNOLL for being the hero of the day for me. I recently purchased a suburban and my tire went flat, Carl who just happened to be running errands after his shift stopped to help me. The kind of kindness and integrity says everything about the people who work at Good Chevrolet and the company behind them! Just another reason why i will always give Good Chevrolet my business.”

“This was my second vehicle I’ve purchased from Good Chevrolet. They’re a great dealership, good people who are exceptionally easy to deal with. I was helped by Kevin and Channing and they were the absolute best. Very happy with my transaction, everything was smooth as could be.”