Car Pros Kia Renton

“My husband and I stopped by KIA Renton on our way back from a dealership in Bellevue—our plan was just to check their inventory in case we could find something, since my old car was falling apart due to age or other issues. To our surprise, we ended up getting a new car, and it was a great experience! Big thanks to Sofiya, who was incredibly patient with us as we were very budget-conscious. It was only her second day at the Renton dealership (she had just come from the Tacoma location), but she handled everything so professionally and kindly. Also thank you to Mo, her manager, for working with us on the budget, and to the F&I manager for making the process smooth. Highly recommend this team if you're looking for a car!”

“The folks over at Car Pros Kia Renton provided a refreshing car buying experience. I worked with Lin, Shams, Alex, Justin, and others and every single person was lovely to work with. I was never talked down to, I was never disregarded when asking simple questions. Their patience and thorough explanations made me very confident in my purchase. Thanks folks!”

“I had a fantastic experience at Car Pros Kia Renton! From the moment I reached out, Rafi was incredibly helpful—he called me frequently to keep me updated on the latest deals. Basil and Hussain went above and beyond to help me navigate my budget and ensure I was able to get the deal I saw advertised on their website. Zaid was also amazing in helping me secure the lease terms I needed. I truly felt valued and respected throughout the entire process. They treated me like family, and I couldn't be more grateful for the excellent customer service. I highly recommend this dealership to anyone looking for a stress-free and positive car-buying experience!”

“I honestly waited a while before giving this review, hoping to offer this dealership an opportunity to change my opinion, but at this point I've been dealing with issue after issue and I'm so tired of chasing them to correct their mistakes. Long story short, I bought a used 2022 Kia Sorento earlier this year and they damaged it during a service appointment on TWO separate occasions. First Issue: I got suckered into adding a Xylan coating to my new used car during time of purchase, which they scheduled weeks after the sale. Aside from them giving me a really hard time about a loaner car when the job took 3 days to complete, they returned it to me damaged. Apparently they didn't properly remove the trim around the windows before spraying the exterior, so the finish on the trim was all bubbled and ruined. It took 2 months of me advocating for them to fix the issue before they finally agreed to replace it. Mind you, I had to show up to the dealership three times after calling and leaving several messages with NO response or call back before they took me seriously. *The interior spray was also poorly done and I have drip marks all over the inside of my doors to this day* Second Issue: After they replaced the trim, when I picked up my car there were STILL issues (ugh) - least of all, they hadn't cleaned any of the tacky adhesive used to attach the trim so it was all over my car doors around the windows - major issue was that when the trim was installed they SCRATCHED MY CAR and the TRIM IS COMING OFF!! I couldn't believe this wasn't over yet. I told someone about it before I even drove off the lot and they said they would follow up. That was almost 4 weeks ago. I've called several times but no one answers the phone. I'm still trying to get a hold of someone. I don't recommend buying a car from this place. I felt totally disregarded after they had my sale, like my satisfaction didn't matter beyond buying the car. They totally ruined my car within the first month and I'm sooo unhappy with my experience. I would love to update this review with something positive, but if I'm being honest, I don't feel like they care enough to be accountable.”

“We always love coming in to see Lin when buying a new car. She is always kind, honest, and upfront about everything!!! Glad she was there for another purchase. Update, still have not received our check from them and it's been 3 months and now they don't want to answer phones. Don't get me wrong if I could give just Lin stars it would be 5 starts but as far as their finance department this is the 2nd time they have messed up something. 0 stars.”