Thompson Buick GMC Cadillac

“I dropped my car off to this dealership for a diagnostic. My car was running, but there were a little hesitations here and there, so I just wanted to take it in to see what was wrong with it. When I dropped my car off, there was no indication that it was going to take six days to get my car back from a Diagnostic. Yes, you read that correctly six days. The person that was in charge of me and my car did get sick later that day so I understand it being set back for a day, but there was no communication about me being with out my car for any lengthy amount of time. I had to constantly reach out to them to check the status on my car. The communication was not clear that I was going to be without my car for six days and there was no loaner car even offered to me. I am a single mother. Also taking care of my sister‘s four kids. It was unbelievably hard getting around for six days without my vehicle. I do not think I will be going back to them. My intentions were to see what was wrong with my vehicle and possibly purchased another one, but I will not be purchasing from this dealership. The communication they really needs to be worked on at this location. And when I received my car back the panels up underneath the steering panel and pedal panel we’re just laying in the floor bed of my car on the passenger side. They did not even attempt to put it back on and give my vehicle back the way that I gave it to them. And I understand that my vehicle is not brand new, but you steel should treat every GMC customer with the same integrity.”

“Horrible experience Brian was proactive and kept in contact with me until I purchased vehicle. After 3 days of purchased my check engine light came on and fan ran for extended period of time, had a mechanic look at it and was told my water pump was no good. I also heard loud noises as I went over bumps that I did not hear when I test drove vehicle. I brought the vehicle in to be serviced and was stranded in Raleigh due to not being updated on the service that would be needed. I understand things happen but the service and treatment after purchasing the vehicle has been poor. I still haven’t received a phone call from Brian it has been a week. I have continuously tried to contact anyone at the dealership the only person that seemed to want to help was Libby in sales. Terrible customer service.”

“Horrific! Purchased what was "supposed" to be a brand new Cadillac Escalade from Thompson Automotive Group in Raleigh. Even before leaving the dealership, we noticed that the detail on the vehicle had been done. but told them we'd bring it back the following week as we had an appointment. Immediately after driving home we noticed a huge scratch in the front drivers side. These were minor things compared to what happened next. Within 1 day of taking delivery of the car, and having driven out of state, the entire dashboard went dark. We tried turning the car off and on multiple times, nothing. Tried disconnecting and reconnecting the battery, nothing. The issue remained. This dark dash made the car completely undrive-able, as there was no speedometer, no gas gauge, nothing. We called for help and texted 2 of the salesmen that assisted us during the purchase, basically with no help on how to fix the problem. We drove home from Tennessee with no way to tell how fast we were going and no idea how much gas we had. We were told to bring the car in on Thursday, 3 days after being back in the state. The salesperson Joe, told us it would just be a day or two to update the software and would reach out later that day with an update. In fairness, they did provide the a loaner car, BUT the loaner had NO GAS in it, you can’t make it up.mAs soon as I left the dealership with the loaner I was getting phone calls from the service department asking what was wrong with the car, so clearly there was no communication with the salesmen we spoke to and the service department. I called the salesperson Joe and said I'm getting phone calls from your service department, so sent him pictures of the dash so he could provide them to the service team. We didn't receive a phone call that day, or the next, so we called them to ask when we could come get the car, no one could/would give us answer. We have since reached out to everyone we dealt with there at the dealership. No response. We called the finance manager, Devin, no response. we called our salesman Joe, no response. We finally called the manager Ryan, I recounted the experience we’ve been having since purchasing the car, his response was “this is unacceptable" and said he was “going to be calling everybody into his office to figure out what was going on with the vehicle and would call me right back”. I still haven't heard anything from him. This is the "manager" that hasn't called back. This car was used as a demo with one of the other sales people, it's absurd to believe that after he drove the car for several days (and didn’t experience this issue) that he very next day when I own it this begins to happen. It wasn't disclosed to us at any time while we were while we were purchasing the vehicle. I should also add here that we were only supposed to be taking this vehicle for the weekend and then purchase it on our return on Monday, what’s interesting is that they made it available for us to purchase that day and we now know that the reason. They had us purchase it earlier then expected because if they had let us drive off without purchasing it we would have never bought it with this issue. I have still yet to hear from anybody at the dealership and have now contacted our attorney. I have recorded every phone call and documented every interaction, so there is absolutely no dispute of what happened and when, what was said or how it was responded to. This transaction has been a disaster on every level and they should be embarrassed that they would treat customers this way. That there is no attention to detail anywhere is an understatement. Frustrating and disappointing and I can promise all our friends and acquaintances who have used them in the past will not purchase from them again.”

“My experience with Elia Ellerbos was spectacular his has great customer service and he really cares about customers and will go the extra mile to figure out what the problem is with your vehicle I’ll recommend him most definitely. And my apologies if I didn’t get the name correct… Every phone call with him was very helpful and he explained everything he could to me in detail. Thank you so much for your help and patience with me sir… God Bless and Keep up the Good Work.”

“Xavier, the salesman who worked with me was outstanding. I never felt pressured into a purchase whatsoever, something that I highly value as I’m a discerning buyer and will not be coaxed into purchasing any vehicle. I know what I’m looking for and Xavier gave me plenty of space, yet was extremely helpful and patient. I would definitely buy another GMC with him as my salesman. Secondly, Travis Winter, the sales manager was outstanding to work with and went above and beyond to find a way to enable me to purchase the EV truck I wanted. Again, I definitely would purchase another vehicle from him.”