Cadillac of Portland

“bought a used car w the help of Navid, this process was streamlined, professional, they were fair on the trade-in value, overall, great experience! Zack, their finance guy was amazing, the easiest experience we’ve ever had when dealing with that process. He was Super smart, professional and capable, I highly recommend this dealership!”

“I had a great experience working with Peyton. He was very kind, helpful and patient as I worked with him on getting my car from another state. Smooth process, and super happy with my 2022 Kia Sorento.”

“Skylar Hibsch was outstanding. She knew I was interested in a special car and she followed up with me to let me know when it would arrive. After I saw it, she kept it parked in the same place, fully wrapped, until made the decision to buy it a couple of days later. She then showed up on her day off to close the deal! Luckily, she did the same thing for another customer, so I didn't feel too bad! The only feedback I would have for Cadillac of Portland is to have a form where the customer agrees that certain things were performed in the delivery process, like offering to show me the features of the car. Many high end brands that I purchase do that, so I was surprised that Cadillac did not. They simply handed me the keys. That's all good with me, cuz I like figuring things out on my own, but that wouldn't work too well for some technically challenged people, especially given the depth of the technology. I even figured out a few things that a friend who has owned this car for two years didn't even know. Of course, I know Skylar would bend over backwards to show me the features if I asked, but they should proactively offer that service. Still 5 stars, though! Just friendly feedback and to encourage future customers that are reading this to ask.”

“Updated Review: The service experience was initially very frustrating due to poor communication, repeated delays with the headrest repair, and difficulty reaching anyone at the dealership, but the service representative later addressed the issue and personally delivered my vehicle back to me, which I appreciated, and I am updating my rating from 1 to 4 stars in recognition of the resolution while still hoping the dealership improves its communication going forward. Previous Review: I recently had one of the worst service experiences ever at this Cadillac dealership. I scheduled regular service for my Escalade IQ and also asked them to address an issue with the headrest. They completed the regular service and told me the parts for the headrest were ordered. I trusted them and scheduled another appointment once the parts were supposedly in. I dropped off my vehicle for the headrest repair, but the dealership never communicated with me about the status. After two days of silence, I reached out myself, only to be told that the parts had to be ordered again and that I would need to schedule yet another appointment. This was extremely frustrating and completely avoidable. It got even worse when I tried to pick up my vehicle. They did not answer my calls, did not return any of my messages, and offered no explanation for the lack of communication. The level of unprofessional behavior was unbelievable. Overall, this has been the worst experience I have ever had with a dealership. I expected far better service from Cadillac.”

“Wet laid back. No pressure approach. My salesman Jeremy knew his stuff and was able to make the deal I needed. Nice kid. Zach also was on his game. We bonded over his need to go to Disney! Very nice people.”