South Charlotte Hyundai

“Very sad to write this out as I was very trusting of the sales guy Bryan Belden and the finance manager Brittney. I recently just bought my audi rs5 from South Charlotte Hyundai and I feel like I have been wronged greatly. I bought the car out of state as I am currently from Colorado. Bryan Showed me ample amount of video which made me very trusting, point being, there were some minor paint chips which is understandable because it is a used car, but they were meant to be filled and looking good, turns out it was very poor work by the paint guy and it is noticeable clear as day as the paint filled does not even match the actual car color. What was not displayed in the videos I was sent of the exterior and interior were how bad some of the dents and paint chips on the other parts of the car were. As well as when I got the car dropped off two days ago, The front right tire pressure sensor is already broken, there is an oil leak, and the suspension is completely destroyed on the car. I cannot even drive the car I just bought. It sounds like I am driving a car that the wheels are going to fall off of because of how bad the suspension is damaged. I reached out to Brittney about the repairs that need to be done and got a simple answer of “the extended warranty will take care of it” As I have already spent enough money on the car as is. Sure I get that buying a used car not everything is going to be perfect, which I understand. But to have to repair 3 things on the car already and to see it show up and instead of being happy about it, I was sadly disappointed. Conclusion, be careful about buying here…”

“I rarely leave reviews, but my experience with this dealership has been one of the most frustrating service situations I have ever dealt with. On December 31, the same day my 2017 Sonata was dropped off at this dealership, I immediately contacted the service department and provided all required information and documentation. There was no delay on my end from the very beginning. Despite this, the process that followed was slow, disorganized, and unnecessarily difficult. By January 7, I received the dealership’s quote and was shocked by how drastically the pricing differed from what I found directly on Hyundai’s OEM parts website. A shroud listed for about $62 appeared on the estimate for over $300, and glass listed near $85 was quoted at over $800. These prices were taken directly from Hyundai’s official OEM site. When I questioned the massive increase, the only explanation given was “parts plus labor” and that insurance would pay it — with no transparent or itemized justification. By January 13, I was told they were still waiting on an adjuster. On January 15, instead of the dealership managing the process, I had to personally obtain the check statement myself and send it to the dealership, confirming that payment had already been issued. After hearing nothing for nearly two weeks, I followed up again on January 27 and was told the parts had arrived but my vehicle was not ready because the technician “was supposed to come in today but did not.” Staffing issues should never be used as an excuse to delay a customer’s vehicle. On January 28, I received a call stating that my car was ready and could be picked up at any time. Later that same day, I was contacted again and told there was suddenly an issue with the payment and the vehicle could not be released. I was informed that accounting had not received the payment — despite me providing proof back on January 15. This meant the payment had been sent to the wrong address and this issue went unnoticed until I pushed for answers, nearly 30 days into being without my vehicle. As of February 5, I was still emailing for updates and being told the payment had not arrived. Then today, I received a voicemail from the accounting department stating that the payment had actually arrived the previous Friday, but had not “made its way back” internally yet — directly contradicting what I had been told days earlier while my vehicle was being withheld. After finally picking up my vehicle today, I discovered additional issues that were never disclosed beforehand. I was told I would be receiving a new key and that the vehicle would be fully cleaned of broken glass. Neither of those things happened. I was not given a new key, the documentation I was provided explicitly states that the original ignition cylinder was reused, and there are still glass shards inside the vehicle. Additionally, I was explicitly told the car would be protected from the elements while in their possession. Upon receiving my vehicle, there is visible water staining on the rear seat cushion directly beside the broken window, indicating the vehicle was not properly protected. What makes this experience unacceptable is not just the delays, but the complete lack of internal communication, accountability, follow-through, and basic quality control. Nearly every update required me to chase someone down or uncover information myself, and even the final condition of the vehicle did not match what I was told. I understand repairs and claims take time. What should never be optional is organization, honesty, follow-through, and proactive communication. Unfortunately, this dealership failed on all of those fronts, and I would strongly encourage others to think carefully before trusting them with their vehicle.”

“Went in to check out a truck I found online and ended up leaving with it. Had a great overall experience. My salesman Tavares was fair on the deal and very easy to work with. He's even reached out a few times since the purchase to make sure everything is okay. I highly recommend him and the rest of the team at South Charlotte Hyundai!”

“I would strongly advise against anyone going to this dealership. In fact, they are the most dishonest people I have ever encountered in my entire life. I am filled with pain and profound disappointment that a business could treat its customers with such utter contempt and deception. These individuals sold my wife a basic 2024 Hyundai Elantra for an unbelievable $26,000, even after she gave them a $6,000 down payment. This means the total cost of a basic vehicle came out to a shocking $32,000! But the absolute worst part? They saddled her with a 21% interest rate—and they did this knowing full well her credit score was in the respectable 680 range. This wasn't just a bad deal; it was a vicious exploitation of trust. The grief and frustration of being so callously taken advantage of is immense. This dealership is a perfect example of greed, and they should be utterly ashamed of how they treat people. DO NOT give them your business!”

“I recently found myself in the market for a new car after having my mazda totaled by a drunk driver. After searching for & test driving multiple (and I mean like 12) different cars, I found myself at South Charlotte Hyundai to buy a Santa Fe. My salesman Tavarus was absolutely awesome! He was straightforward and honest every step of the way through the process, and did his absolute best to make sure I was satisfied! He even came in on his day off and stayed past closing to make sure I was taken care of! Shannon in finance was also awesome! He really took his time to make sure I understood everything I was signing, and explained everything perfectly. The sales manager (I can’t remember his name sadly) was extremely kind as well. He sat and spoke with us for a while (again after closing), and made sure we were good to go! When we ran into the issue of the second key to my vehicle being missing, he made sure to give me a “we owe” so that way if for some reason they cannot locate it then I can get a new one made at no charge. Overall, the Sales & Financing teams at this dealership were a pleasure to work with through the car buying process. If you are hesitant to pull the trigger on a vehicle, this is a great place to do it (coming from a first time car buyer)!”