CarMax Pharr

“After my recent purchase of a Tesla model 3 . I’ll never ever step foot into a dealership to purchase any vehicles . The whole experience with Carmax was very painless and something extremely new to me. Calling a number and having an advisor work with you over the phone and send you accurate text to your phone with the vehicles in stock was very incredible . If you needed your car shipped to your local carmax store . The advisor finds a model as close as possible to your area and a transfer fee is charged and you get updates daily until your vehicle gets delivered , but even before you are able to transfer you will know if you are approved for a car loan . No hassles , no issues all your transactions. Are completed and in a few days . You are driving your car . Jaun was my local contact person . He just verifies your information and the delivery car is you driving away ., Car max is the only way to purchase a vehicle . The gained a loyal customer today ..”

“I went online to see how much Carmax would give me for my car. The online offer was more than a dealership and other sites offered. I submitted all my paperwork online. When I arrived at Carmax, I was greeted by and interacted with the friendliest customer service people. I was a bit reticent and thought they might lower the offer but after the car was appraised, they confirmed the online offer and we sealed the deal. I walked away a very happy customer. When I am ready to buy another car, I will definitely consider buying from CarMax.”

“I wouldn’t recommend buying a car from here. I went with confidence and trust for them to help me get my first car and instead I got a headache. I purchased a Ford Focus 2017 back in March 11 2023. Not even 3 months with the care the transmission broke. I had to pay 2k to get it fixed then 900 for the wheel hands and 500 for new tires apparently the tires all had holes that were just patched up. Then paid 1,500 for the engine to be fixed because it fell down due to the latches were just being held by a black tape wrapped around multiple time. When I tried calling to see if the warranty covered they told me it was only for 90-days. Then I try to trade in the car and it was worth only $200. Then there goes another 500 on gas tank repair. I have honestly put more repair money in the car than paying it off. The customer service isn’t good cause no one will help find a resolution to the issues.”

“I bought my Mini Cooper from Carmax in Pharr in August. It’s my dream car and they happened to have it. I decided I’d buy it on the spot. I had the car shipped from Houston and they called to tell me it was in and ready for me to test drive. I knew I wanted that car and I didn’t have to test drive it. I let them know I wanted to buy the car outright with no financing. They expressed me through and the whole process took less then 30 min. I drove off with it that day. I did have to take it in for minor things and I wanted to take advantage of their wonderful 90 day warranty. They were great and took care of my car. Ad a used car I knew any of the cars could have some things to take care of and they did. They are great and they treated me and my car with respect and grace. If I ever have to buy a car again, I will go with them for sure. When my car needs service after 90 days, I will go with them. Great people from beginning to the end. I’d like to thank Monica, one of their floor staff helping Braulio with the sale and the paperwork. She helped me every time I went in. She even advised me that I could ask for an uber or Lyft back to brownsville when I had my car fixed. Thanks Monica?”

“I was trying to find a good reliable vehicle but I couldn’t find one anywhere else, but at CarMax, Adonis had helped me out generously and he was really knowledgeable and friendly the whole time he was walking me through the process to purchase the right vehicle in my budget. Great, friendly guy and the over all environment was really good. If I had to recommend for someone to buy a vehicle it would be here. Thank you Adonis!”