Lexus of Peoria

“my experience with Lexus of Peoria was absolutely wonderful. My sales person was Michelle Howell,. She Was the best she was not pushy at all she listened to what I was looking at and she told me everything about the vehicle. She took a video of the vehicle because I was so far away from Peoria that she wanted me to see everything about the vehicle and know everything about the vehicle. I will tell everybody about her because she was great when I got to Lexus of Peoria everyone there was so nice and very polite. It was just a wonderful experience from the beginning to the end. Even the negotiation was great. I am so very happy and pleased with the entire service that I received.”

“My wife and I drove from St. Louis to Peoria to purchase our 2018 Honda CRV from Lexus of Peoria. We felt we were treated the same for buying our used Honda as if we were buying a new Lexus. The dealership is beautiful. Everyone was friendly. Rosa, our saleswoman, was friendly and not pushy from the beginning. She seemed genuinely happy to help us. It was a positive experience. I would make the 3 hour drive again. I would ask for Rosa again!”

“I had a very good experience at Lexus of Peoria, IL. The entire team was professional, friendly, and helpful throughout the process. A special thanks to Michelle, Sky (General Manager), and the financial advisor—they were extremely welcoming, patient, and made everything smooth and stress-free. They took the time to explain all details clearly and never made me feel rushed. Overall, it was a great experience, and I would highly recommend Lexus of Peoria to anyone looking for excellent customer service and a pleasant car-buying experience.”

“I reached out to Lexus of Peoria in pursuit of a "Christmas miracle" just days before the holiday. Although I had previously reserved a vehicle elsewhere, my family’s needs had become more urgent, and I needed a solution faster than the original dealership could provide. Upon contacting Lexus of Peoria, I was pleased to find the exact model available. Our sales consultant, Jake Smith, was exceptional; he maintained a zero-pressure environment and was instrumental in securing the deal. He addressed every inquiry thoroughly, and we quickly reached a fair, transparent agreement. As a woman navigating a vehicle negotiation, I was particularly impressed by the level of professionalism and equity I experienced. At no point did I feel patronized or pressured; instead, I felt entirely respected. Dave in the finance department further solidified this experience by being incredibly attentive and respectful of our specific financial needs. While waiting for the vehicle to arrive, Jake provided consistent, proactive updates. Despite my eagerness to take delivery, he remained transparent and professional throughout the process. True to his word, the vehicle arrived exactly as promised—just in time for Christmas. The delivery process was equally seamless. Rosa, the product specialist, conducted a comprehensive orientation of the vehicle's features, ensuring I was comfortable with the technology before leaving the lot. Finally, our meeting with RJ was straightforward and efficient; there were no surprises or hidden fees, and our final paperwork perfectly matched our negotiated terms. We are thrilled with our new 2026 Lexus RX 350h and the world-class service we received. I highly recommend the team at Lexus of Peoria and look forward to a long-standing relationship with their service department.”

“Thom Van was the best! He answered my questions, kept me updated and took great care of me. The whole process was seamless and they made it exciting rather than a chore. Highly recommend this dealership and this sales consultant.”