Lundes Peoria Volkswagen

“Excellent experience purchasing from Jake Burns. He walked out through 2 possible scenarios to figure out where exactly we wanted to be. At not point was there any pressure, and he fully laid out all options. I hate buying cars and I'm in no way a skilled negotiator, but didn't feel the need to be. The process was fair and transparent. And I absolutely love my new Atlas.”

“We bought a car in December, and I am little late for review, but this place really deserves one. I started looking for a new car I think in June and first place we went to was Lunde's Volkswagen. That very first time me and my wife met Jeff, and my wife told him nicely to please spear us from sales pitch and games, and I must say he really did. He showed us a car that we came to see, and we walked away because I wanted to see more. My wife did txt Jeff few times after that visit with questions and he was always there to answer. We even sent him a txt once when he was home and he still replied on his day off. Sorry Jeff, we do apricate that! Lunde’s Peoria Volkswagen truly sets the standard for how car buying should be. Jeff was an amazing salesperson—knowledgeable, patient, and genuinely focused on making the experience smooth and stress-free. Everything we discussed was clearly agreed upon over the phone, and when I arrived for the final signature, everything was exactly as promised—no changes, no pressure, no gimmicks. Armando in the credit department was just as wonderful. He was transparent, helpful, and took the time to explain everything clearly. The entire team was always available to answer questions and never made me feel rushed or uncomfortable. What really stood out was the professionalism: no annoying phone calls, no endless emails, just respectful communication when needed. They were also extremely competitive compared to other dealerships, consistently offering the best deal without the usual back-and-forth games. If you’re looking for an honest, straightforward, and genuinely pleasant car-buying experience, I highly recommend Lunde’s Peoria Volkswagen—especially Jeff and Armando. This is how every dealership should operate. Thank you all so much! Selma and Dzemal”

“Tyler at Lunde’s Peoria Volkswagen is fantastic. He’s always helpful, quick, and incredibly understanding. I was dealing with a recurring squeaking noise and unfortunately had poor experiences at two other VW service centers closer to home. At Volkswagen in Phoenix, I waited over three hours with an appointment just to be told it was my brake pads and I needed to replace them immediately. At North Scottsdale Volkswagen, they completed service after I told them what VW Phoenix diagnosed it as without fully investigating the issue and charged me an absurd amount that I had to waste a ridiculous amount of time to dispute. After the break pads were replaced, I was still hearing the noise... Tyler and the team actually took the time (which was rather quick, might I add) to diagnose the issue and found the real cause: my front right tire, not the brakes. He was honest, efficient, and reliable, and I felt respected as a customer. Got my tire replaced and the noise disappeared. I will gladly drive out to Peoria solely for this service center. Highly recommend Tyler and the Lunde’s team.”

“Subject: Extremely Poor Service Experience at Lunde Volkswagen – Unacceptable and Ongoing Issues Rick, I am writing to express my deep frustration and disappointment with the ongoing service failures at Lunde Volkswagen in Peoria. If anyone values their newly purchased vehicle, their time, their money, or their sanity, they should stay far away from this dealership. Not only has your service department failed to fix the original issues we brought our car in for, but they have actually created additional problems. The most shocking part is that the vehicle was returned to us with new damage — damage caused by your team — while claiming the car was “fixed.” The audacity of returning a damaged vehicle and presenting it as repaired is beyond unacceptable. Our brand‑new car has now spent more time sitting in your service bay than it has at our own home. Imagine purchasing a new vehicle and barely being able to use it because the dealership refuses to take responsibility for repeated failures. That is exactly the situation we’ve been forced into. To make matters worse, every negative review — including ours — receives the same generic, copy‑and‑paste response from the supposed “Business Owner,” Rick D. These auto‑generated replies only reinforce the lack of genuine customer care and accountability at this dealership. When customers take the time to detail serious issues, a robotic template response is insulting. I will be posting photos showing exactly what your dealership considered “acceptable” to return to a customer. The condition of the vehicle speaks for itself. At this point, the pattern is clear: Lunde Volkswagen has demonstrated incompetence in service, indifference toward customers, and zero ownership of the problems they create. This experience has been nothing short of infuriating. I expect a real response — not another generic template — and immediate steps toward resolving the damage and repeated service failures.”

“I could easily write a detailed three-page review lauding the service I received at Lunde’s Peoria Volkswagen, but attention spans are short these days—so I’ll keep this brief and to the point. If you’re in the market for a car, new or used, I highly recommend this dealership. I was looking for a quality used vehicle and found one I liked advertised by Lunde’s. I contacted them and received a prompt response confirming that the car was available. I scheduled an appointment to see it and was met by a courteous young salesperson named Cody Carlson. He was forthright and transparent throughout both the preliminary inspection and the subsequent test drive. The vehicle was fairly priced, and I decided to buy it. I was pleasantly surprised that there were no hidden or undisclosed fees added to the advertised price. The rest of the transaction was smooth and seamless. Everyone I interacted with—including Drew and Ramon in financing—was professional and friendly. Cody even arranged for the vehicle to be delivered to my home free of charge. It was sincerely the best car-buying experience I’ve ever had. Thank you to all the great people at Lunde’s Peoria Volkswagen!”