Del Chevrolet Inc

“I had an excellent experience buying a vehicle out of state thanks to Ben Gomez. From start to finish, Ben made the entire process smooth, transparent, and stress-free. He was extremely responsive, answered every question thoroughly, and kept me informed at each step, which gave me total confidence purchasing from another state. All the paperwork and logistics were handled efficiently, and the vehicle arrived exactly as described. Ben’s professionalism, honesty, and attention to detail truly set him apart. I wouldn’t hesitate to work with him again and highly recommend Ben Gomez to anyone considering an out-of-state vehicle purchase. Jim in finance was also great and made the process very simple.”

“I recently purchased this car and have been very dissatisfied with the experience so far. Shortly after purchase, I began experiencing intermittent issues with the Auto Hold function. The dealership attempted to reproduce the problem but was unsuccessful, so no repair was made. Additionally, the car’s internet connection has stopped working, preventing me from using any app-based features. More importantly, the vehicle cannot accurately assess battery range while driving, causing significant anxiety and inconvenience. When I purchased the car, the dealership had experienced a similar issue that resolved on its own. However, this time I was informed that the antenna is broken and will require time to repair. As a result, I avoid long drives because the car cannot reliably estimate battery range. Finally, I was surprised to learn that my most recent service appointment was not in the dealership’s system, even after searching for me using all my phone numbers. The dealership later confirmed this was due to an internal system error, which is concerning given the dealership’s reputation. This is my first experience owning a Chevrolet vehicle, and unfortunately, it has not been pleasant.”

“Bought a pre-owned Nissan Altima from Del a few months ago. Luis Kaissie was great in the whole process. He accompanied me on the test drive, and worked through the details of the purchase with me. Very competent with it. And, more importantly, a very pleasant and straightforward guy. Highly recommended. Thanks again, Luis!”

“Worst service, warranty, and communication. Purchased vehicle about 4 months ago everything fine until it was overheating 10/27/25 called asked for my number had me on hold for 2hr to check the status of the warranty I called again and mentioned they had me on hold said sorry the phones aren’t working they checked and said yes it’s under warranty the vehicle was towed that day. Later I get a call saying it was ready to go. It was just the battery.. WHAT if it was overheating and leaking? The service lady said “oh it’s leaking, I’ll have them check it again tomorrow ok” The next day I had to call for an update. They said it needed antifreeze so it's ready for pickup. Tuesday afternoon I pick it up and drive it for 10min. I'm on 202 and the dashboard has ENGINE HOT, ENGINE OVERHEATING STOP ENGINE, CHANGE ENGINE OIL SOON? I called the dealership and asked if they even checked it!? They had it for 2 days! I had to turn off the vehicle and wait until it cooled down to drive it back. I was given a loaner. Thursday I called for an update, they said they are still trying to figure out the issue. My husband was very upset and remembered he took a picture of the leak and sent it to them. Friday I called and said they found the issue haha what yall clearly didn’t find it until my husband sent the picture. They called the warranty company and 24 to 48 hr they will send an adjuster to look at it on Monday or Tuesday. The issue was that the rear heater hose was punctured by the rear faculty bolt. I was not called back to inform me on what was going on, I had to call for updates… Tuesday the adjuster went and Wednesday I called for an update and the lady from service said she has not heard anything yet and I should give the warranty company a call like what I have to do your job now? Fine. So I called since I needed my vehicle for work and they were going to call them soon. Thursday called the dealer and she said again “I haven’t heard from them” so do you just sit and wait for them to call you back or call for updates for your clients? I didn’t think this was like dealing with an all used dealership. :/ I was back and forth with the warranty company and dealership. Final decision the coverage was DENIED. Because of the weight shit reason. So why did I buy the warranty? I mentioned I wanted to cancel the warranty and they said I could do it over the phone when I picked up the vehicle on Thursday night and took it to a mechanic. Called on Friday to cancel it but they never picked up. Today 11/10/25 I called to cancel the warranty and now I have to take the vehicle to them to do so. When I was told I could do it over the phone y’all just had my vehicle for 2 weeks and nothing was done just go off of the miles it has from the service dept and CANCEL it.”

“I had an excellent experience buying my car with Carolina From the very beginning, she was attentive, clear, and professional. She patiently explained every detail, gave me options that fit my budget, and I never felt pressured. You can tell she really knows her job and cares about her clients’ satisfaction. Thanks to her, I now have the car I wanted, and the whole process was fast and reliable! 100% recommended. 🚗✨”