Maguires Ford of Hershey

“I purchased a 2017 Ford Raptor from Maguire's Ford of Campbelltown. Initially, they were awesome to deal with. The salesperson was great. I am not upset with the salesperson at all! They worked with me on my trade-in and got me the best price. That being said, there have been a lot of bumps along the way. My truck has been in the service shop at least 5-6 times for major repairs from VCT solenoid, brakes, axle transmission being rebuilt, and the timing cover leaking. Normally, other people would have gotten rid of their vehicle a lot sooner, but being that it was just purchased, I did not want to take a hit financially. Thankfully, I had a warranty that covered all these repairs. I personally would not use their service department in Campbelltown because I was getting laughed at by the service manager at that location. Then I had to get a hold of the general parts and service manager, because that manager did not feel that my vehicle needed any repairs before the transmission and passenger side axle needed done. He told me those components were fine. In the beginning, Frank was awesome to deal with and took great care of making sure that my vehicle was in the shop, fixed, and back to me as quickly as they could. Now I'm trying to get a hold of them regarding an issue with my vehicle and I can't reach any of the upper management. They all send me to voicemail or do not answer my calls or texts. I spent good money at this dealership for a truck, and it's been at the dealership with issues more than I've driven it. All I can say is I made a big mistake by buying that vehicle from them. It's been nothing but a headache. I have mixed reviews and mixed feelings about this dealership. I tried to trade this vehicle on another raptor that they had, and we were just too far apart on payment and price. I also contacted the Campbelltown store and got the general manager because I was upset that my vehicle was in the shop more than it was at my house. His answer was well, is your vehicle fixed? What kind of question is that? IT SHOULD HAVE BEEN LOOKED OVER COMPLETELY, because all this stuff does not happen right away! They tried to do the least possible to get it out the door, and it ended up being a problem for me and the dealership. I asked for some kind of compensation like credits towards accessories, which they would get the money back since I am spending at their dealership!! Or even make one of the car payments since it's been at the shop more than I had it, but all he could offer me was an oil change. I'm just very disappointed. I have family that bought from them, so I decided to give them a shot as well, and it has not been a good relationship so far. Yes they repaired my vehicle, but it seems to have to go back at least once a month with some kind of issue. A couple of these issues were major repairs. All I can say is before you buy a vehicle, please make sure you get all the service history on the vehicle, because obviously this vehicle was a lemon. It should have been sent to auction with all the issues it had. They argued saying they had to put money into it when it came in from a trade-in, but having all these issues right up front is ridiculous. It is unfair for a customer to have to put up with! The truck has run marks on the fender flares from someone spraying and letting something dry on my fender flares not happy won’t this dealership at all! Also had to install a new muffler because this one that was on the truck was broken!! I am sure the owner of the dealership would not appreciate his truck living at the Ford dealership for the first three months of ownership!”

“I wanted to give a shout out to Maguire's Ford. I live across the state near the PA/OH border, 5hrs away, and Maguire ford had the exact model of Explorer I was looking for. My local Ford dealership was able to work with them to trade vehicles and get me my new Ford Explorer Platinum. It would not have been possible without Maguire's so thank you so so much for your kindness in making this work out for me. I appreciate you!”

“My salesman Paul was very helpful, kind and knowledgeable about the Mustang I wanted to purchase. No pressure and very accommodating. I bought my dream car and love it !! All the service people there were also kind and helpful also. Highly recommend!”

“My wife and I live in MI and found a car that we really liked at this dealership. They answered specific questions and sent us pictures and videos to assure us of the condition. When we arrived to buy the car (sight on scene) it was exactly as promised and their sales and finance teams were very friendly, helpful, and efficient. We drove the car 9 hours home and could not be more happy with the car or the buying experience.”

“Great Dealership to work with. Our Salesman Raheel Ahmed was not in a higher or pushy! His patient and respect helped this deal happen! Highly recommend this dealership if you are looking for a Truck or Car.”