Napleton Northlake Kia

“I had a great experience working with Shawn Thomas at the dealership. From the moment I walked in, he was friendly, professional, and really took the time to help me find the right car. Shawn was very knowledgeable and answered all of my questions without making me feel pressured at all. He made the entire process smooth and stress-free, which I really appreciated. What stood out most was how honest and patient he was throughout everything. He genuinely cared about making sure I was happy with my purchase. If you’re looking for someone who is trustworthy and easy to work with, I definitely recommend asking for Shawn. I’m very happy with my experience and my new car!”

“VALON IS THE BEST!!!!! He was extremely helpful in assisting my son with his new car. He provided great customer service by being knowledgeable, kind and patient. We all know that one "persistent salesman." However, at Kia, the environment was quite welcoming and the process was smooth. From the time I came in to meet my son at the dealership, to when he signed his paperwork. As a parent, I found this experience for him to be refreshing, knowing he was in great hands with Valon. We appreciate all of your help and will refer you and your services, to anyone looking for a vehicle. Thanks again to you and everyone at Napleton Kia who helped my son along the way.”

“Edgar Castillo helped me pick out my new 2026 Kia Sportage EX. He was extremely patient with my questions and concerns, and he was reassuring that my purchase was quality. They worked with my budget and overall, it was a great experience. If you visit this dealership, please, I implore you to ask for Edgar.”

“⭐⭐⭐⭐⭐ Outstanding Experience from Start to Finish! Highly recommend!!! A++++ I had an amazing experience purchasing my 2021 Kia Sorento, and I can confidently say this dealership truly goes above and beyond. Roman, our salesperson, was exceptional. He genuinely listened to our needs, provided excellent customer service, and was incredibly knowledgeable throughout the entire process. We never felt pressured—only supported and well-informed every step of the way. Mike D., in finance, was just as impressive. He was extremely patient, took the time to answer all of our questions, and explained everything clearly so we felt completely comfortable and confident with our purchase. I also want to give special recognition to Andrew in Service. He did an outstanding job servicing my 2017 Kia Sorento, and that positive experience is actually what led me to upgrade to the 2021 Sorento. From service to sales, the entire process was smooth, stress-free, and reassuring. Because of the trust and care we received, I sent my mom to this dealership—and she ended up driving home in a 2022 Kia K5. They took great care of her as well. My husband was so impressed with the professionalism and honesty that he also purchased a 2021 Kia Sorento. That alone speaks volumes. If you are looking for honest, knowledgeable, and genuinely caring people, look no further. Ask for Roman, then Mike D.—they will absolutely take care of you. Thank you all so much for everything!!!”

“I had a great experience at Napleton’s Northlake Kia Dealership. The process was smooth, well-organized, and handled with professionalism from start to finish. Val was excellent to work with—knowledgeable, courteous, and attentive. He explained everything clearly, respected my time, and made the entire experience easy and comfortable. I highly recommend Napleton’s Northlake Kia, and especially Val, for anyone looking for a straightforward, stress-free car-buying experience.”