Arlington Toyota

“I bought a Toyota Rav4 from Olga and the whole experience was excellent. She is one of those rare sellers who truly cares about the buyer. Olga explained everything clearly and honestly, with no pressure and no hidden details. She showed the car in advance, gave me all the time I needed to check it, and prepared the paperwork quickly and professionally. You can tell she knows what she’s doing and respects her customers. The whole process was smooth, transparent, and stress-free. I can confidently recommend Olga to anyone looking to buy a car without any surprises.”

“Katerina was wonderful to work with — very friendly, responsive, and honest. The most important thing is that they do not deceive customers. You can truly trust them. May God bless them for their honest work. I really appreciate their kindness and professionalism, and I would be happy to buy from them again. Highly recommended!”

“Had a great experience at Arlington Toyota. Frank helped me and was very professional and comfortable, quite different from past dealership dealings. Bought an FJ Cruiser and it was a big decision for me, Frank was very patient. If you're in the market for a car go see Frank, you won't be disappointed.”

“To Whom It May Concern: I am writing this letter to express my extreme disappointment with Toyota’s handling of a serious product quality issue, as well as my strong dissatisfaction with the complete lack of after-sales service. Description of the Issue • On September 19, 2025, I discovered that the front windshield of my Toyota RAV4 had developed a crack under normal usage conditions. • This crack was not caused by any external impact or human error, but appeared suddenly during ordinary driving. • A cracked windshield is not merely a cosmetic problem; it raises serious safety concerns, including reduced structural integrity of the vehicle, impaired airbag performance, and obstructed driver visibility. • Upon discovering the defect, I immediately contacted Toyota customer service and authorized dealers, seeking inspection, replacement, or at least an explanation. • Unfortunately, my requests were met only with evasions, refusals, delays, and ultimately no meaningful response. Legal and Precedent References Toyota should be well aware that there have already been class actions and investigations regarding defective windshields. For example: • Sauder Schelkopf LLP is currently investigating class action claims that windshields in Toyota Venza, Camry, and RAV4 vehicles crack under normal usage conditions without external impact. • In Davis et al. v. Toyota Motor Sales, U.S.A., Inc., plaintiffs alleged that the 2021 Venza was equipped with defective windshields, and that Toyota refused warranty coverage, forcing owners to bear substantial repair costs. • Prius models have also been the subject of lawsuits for so-called “self-destructing windshields,” with claims that the glass could spontaneously crack during normal driving. These cases demonstrate that courts and consumer protection agencies take “spontaneous windshield cracking” very seriously, particularly when manufacturers refuse to honor warranty obligations or conceal known defects. Appallingly Poor After-Sales Service What makes this matter even more unacceptable is Toyota’s complete failure of after-sales service: • Visits to authorized dealers have yielded no substantive response; • Promised callbacks or “escalations” have been repeatedly delayed or abandoned altogether; • Customer service personnel have refused to take responsibility and have offered no viable solutions; • No complaint reference number, tracking mechanism, or transparent process has been provided; • Even the most basic customer care — such as timely responses, status updates, or interim measures — has been absent. This level of neglect and indifference is utterly incompatible with the standards expected of a global automobile manufacturer.”

“Ana Migaevschi did a great job in selling me my brand new 2025 Camry XSE. I had to wait for it from the factory and she kept me updated throughout the process and was very easy to work with. When I took delivery of the vehicle, she was very thorough in explaining everything to me. I felt like a valued customer throughout the entire car buying process. I love my new car!”