CarMax Orlando

“AWFUL – Sold me an unsafe vehicle, refuses to make it right CarMax sold me a $40k car with 9-year-old front tires that were completely bald on the inside edge, cracked tire rods, and a misalignment. a clear safety hazard their “125 point inspection” should have caught. When I contacted them with photos, they said the tires passed at time of sale. I’ve only driven 4,000 miles. In addition to this, the door panels were both loose, the transmission oil was filthy, and The battery literally died during my test drive. Both the local store and corporate customer care refused to help with the tires which are an obvious safety issue Don’t trust their inspection process, it’s clearly a joke.”

“Wow, it’s been years since I last visited Carmax. A long time ago, I tried selling a car to them, and it didn’t go as planned. Today, after receiving an offer from Carvana, I decided to check with Carmax. They offered $3,800 more than Carvana, which surprised me. I called and spoke with Salancila in the business office. She was very kind, understanding, and truly amazing. She told me I could do a walk-in without any issues. Kadier greeted me at the business counter and quickly collected everything needed for the sale. In less than an hour, I was in and out. There were no changes to the offer despite a blemish I disclosed — nothing. The whole process was the smoothest and most refreshing I’ve experienced in a long time. It was definitely Carvana’s loss. Carmax has a top-notch process and should be proud of their Orlando team.”

“I bought my childhood dream and acquired an M series for a very good price. The quality of service that I received was great. The shipping from Florida to Rhode Island was quick and efficient and again reasonably priced! They made the entire process from purchase to receiving a vehicle a great experience. The title lady was superb in her job to ensure that I was Heard and handled. Thank you to everyone at your company! Didn't just say with me a X5 M, you helped me achieve a dream!”

“I had the best experience buying my new Porsche thanks to Dani Aredes! From start to finish, she was absolutely amazing—professional, knowledgeable, and so much fun to work with. Her great personality made the process exciting instead of stressful, and she went above and beyond to make sure I got exactly what I wanted. I absolutely love my new car, and I’m so grateful to Dani for making it happen. If you’re looking for someone who genuinely cares and delivers an outstanding experience, I can’t recommend her enough!”

“Overall I had a great experience at Carmax. The salesman was very helpful and helped greatly with a small issue that arose after purchase. The dealership is very clean and the process of trading in and purchasing was really seamless and quick. I don't think I could ever go back to a traditional car dealer again. They also were able to handle transferring the title and plates all in-store which was an incredible time saver. I was able to literally do a test drive,have my trade in evaluated and purchase an entire new to me car within just under 2 hours.”